Chloe Kastanek
Greensboro,NC
Summary
Goal-oriented manager with distinguished experience in Hospitality, Healthcare, and Human Capital Management industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
8
8
years of professional experience
Work History
Payroll Account Manager
CBIZ Human Capital Management
06.2023 - Current
- Responsible for calculating pay and deductions, issuing checks, updating payroll records, determining payroll liabilities, solving payroll discrepancies, and maintaining payroll operations confidentially for over 150 clients.
- Enforce established payroll-related policies, procedures, and regulations and adherence to company and governmental policies.
- Advise clients on current rules and regulations regarding all aspects of payroll.
- Processed payroll garnishments such as tax liens and child support.
- Improved client satisfaction by providing timely and accurate payroll services, addressing inquiries, and resolving issues promptly.
- Reconciled payroll accounts regularly, identifying discrepancies and taking corrective action to ensure balanced financial records.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Ensured accurate calculation of employee earnings by monitoring changes in tax laws, deductions, and company policies.
- Coordinated new hire and termination processes to facilitate smooth operations.
Assistant Practice Manager
Asheville Internal Medicine
03.2020 - 06.2023
- Documented patient medical records and performed routine medical record audits to comply with insurance requirements.
- Maintained and updated more than 8,000 patient files including insurance and billing information.
- Enhanced staff communication and collaboration with regular team meetings and training sessions.
- Coordinated staff schedules to maintain optimal coverage during peak hours while reducing overtime costs.
- Facilitated improvement in overall patient care quality, implementing best practices for documentation and recordkeeping.
- Maintained strict compliance with HIPAA guidelines by overseeing proper handling of sensitive patient information throughout all aspects of practice operations.
- Assisted in the recruitment, hiring, and training of new staff members to support practice growth and excellence in patient service delivery.
- Managed billing procedures, leading to increased revenue collection rates without compromising patient relationships.
Hotel Front Desk Manager
InterContinental Hotels Group
07.2016 - 03.2020
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Education
BS in Hospitality Management and Business Administration -
East Carolina University
Greenville, North Carolina05.2019
Skills
- NextGen Payentry Software
- HIPAA Compliance
- Payroll Management
- Microsoft Office
- Performance Evaluations
- Operations Management
- Staff Training and Development
- Report Writing
- Budgeting and Expenditures
- Salesforce Software
- Relationship Building
- Team Recruiting and Onboarding
Extracurricular And Certifications
- Member of the National Society of Collegiate Scholars
- Member of Phi Eta Sigma Honor Society
References
Available upon request
Timeline
Payroll Account Manager
CBIZ Human Capital Management
06.2023 - Current
Assistant Practice Manager
Asheville Internal Medicine
03.2020 - 06.2023
Hotel Front Desk Manager
InterContinental Hotels Group
07.2016 - 03.2020
BS in Hospitality Management and Business Administration -
East Carolina University
Similar Profiles
Cory Lough, CPPCory Lough, CPP
Senior Client Solutions Consultant at CBIZ Human Capital ManagementSenior Client Solutions Consultant at CBIZ Human Capital Management
Pranav Rajupalepu (U.S. Citizen)Pranav Rajupalepu (U.S. Citizen)
APP DESIGN LEAD at Confidential Client(HUMAN CAPITAL MANAGEMENT(HCM))APP DESIGN LEAD at Confidential Client(HUMAN CAPITAL MANAGEMENT(HCM))
Robert GioacchiniRobert Gioacchini
Managing Director, and Founder at Axiom Human CapitalManaging Director, and Founder at Axiom Human Capital