Chloe Kindred
Missoula,MT
Summary
Versatile Customer Service Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering over 5 years of experience in customer service.
Overview
4
4
years of professional experience
Work History
Spa Management
Cedar Creek Salon Day Spa
08.2022 - Current
- Managed setup and maintenance of workspace management solutions such as MEEVO and Clover.
- Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
- Participated in staff meetings to stay informed about current promotions, new services, or other relevant updates within spa industry.
- Updated client records diligently, ensuring accurate information was readily available for future bookings or consultations.
- Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
- Supported marketing efforts by distributing promotional materials and engaging in social media outreach when applicable.
- Managed financial transactions accurately, upholding company standards of fiscal responsibility.
- Trained new receptionists on daily tasks, procedures, and best practices to ensure consistent quality across the team.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
Barista
Florence Coffee
10.2023 - Current
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Sales Associate
Luxxotica
01.2020 - 01.2023
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Arts - Sociology
The University of Montana
Missoula, MT05.2023
Skills
- Exceptional customer service
- Team Player
- Customer Retention
- Payment Processing
- Adaptability and Flexibility
- Multitasking
- Written Communication
- experience troubleshooting technical issues for live streaming
- Call Management
- Technical Troubleshooting
Timeline
Barista
Florence Coffee
10.2023 - Current
Spa Management
Cedar Creek Salon Day Spa
08.2022 - Current
Sales Associate
Luxxotica
01.2020 - 01.2023
Bachelor of Arts - Sociology
The University of Montana
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