Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Chloe Kirkland

Chloe Kirkland

Raleigh,NC

Summary

Hardworking Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail, and goal achievement. Reliable Leader for a decade years in the customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing the highest standard of service and creating a warm and welcoming environment for customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals.

Overview

10
10
years of professional experience

Work History

Shift Supervisor

Starbucks
03.2015 - 07.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
  • Monitored customer feedback to improve barista performance and customer service.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Assistant Manager

Ben And Jerrys Ice Creams
06.2014 - 01.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Observed health code regulations and internal policies for cleaning and sanitizing.

Education

Associate of Arts - History

Arizona State University
Tempe, AZ
12.2024

Skills

  • Social Perceptiveness
  • Technical Proficiency
  • Corrective Actions
  • Suggestive Selling
  • Staff Management
  • Employee Coaching and Mentoring
  • Continuous Improvements
  • Encouraging Others
  • Team Member Motivation
  • Emergency Situations
  • Negotiation and Conflict Resolution
  • Hiring and Training

Timeline

Shift Supervisor

Starbucks
03.2015 - 07.2023

Assistant Manager

Ben And Jerrys Ice Creams
06.2014 - 01.2018

Associate of Arts - History

Arizona State University

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Chloe Kirkland