Chloe Kniffin

• Managed customer reservations, collecting personal details (names, ages, and contact info) and processing payments via credit, debit, or cash.

• Ensured smooth operations by tracking the departure and return times of boats, maintaining accurate logs for customer service and inventory.

• Coordinated reservations, proactively contacting customers to confirm timely arrival and addressing any concerns related to scheduling.

• Conducted routine maintenance and cleaning of boats after every trip, ensuring safety, cleanliness, and operational readiness for the next group of customers.

• Handled fueling of boats, maintaining fuel logs and ensuring sufficient supply to avoid service interruptions.

• Led a team of 7-12 kayak rental employees, ensuring adherence to company policies and Florida state boating regulations.

• Developed and managed employee schedules, balancing hours and ensuring adequate staffing coverage, while resolving conflicts related to call-outs and absences.

• Provided training and oversight on safety regulations, ensuring all employees reviewed boating and water safety guidelines with customers before departure.

• Addressed performance issues and provided disciplinary actions for employees, maintaining a professional and productive work environment.

• Worked closely with management to improve operations and implement new systems for better customer service and team performance.

• Provided compassionate care to residents, ensuring their comfort and well-being by assisting with daily activities such as changing, feeding, and maintaining cleanliness.

• Managed front desk operations, signing in visitors, transferring calls, and handling guest inquiries.

• Coordinated with team members to ensure residents received necessary care by promptly notifying the appropriate staff to attend to individual needs.

• Accepted and distributed packages and mail from UPS, Amazon, and USPS, ensuring all items were delivered to the correct residents in a timely manner. • Assisted in maintaining accurate resident records and updates regarding their personal needs and care schedules.

• Took on additional shifts as needed to cover staff absences, ensuring consistent care for all residents.

• Cross-trained in various roles, including caregiving and front desk duties, increasing operational flexibility and team efficiency.

• Built strong relationships with residents, fostering a comfortable and supportive environment conducive to their physical and emotional needs.

• Managed a team of 6-10 employees from diverse backgrounds, ensuring smooth operations during both opening and closing shifts.

• Oversaw daily store operations, including opening and locking up the store, ensuring security protocols were followed.

• Coordinated staff attendance, ensuring timely arrival and coverage for any shifts where employees were absent.

• Maintained accurate records for shift start and end times, documenting any issues or incidents that occurred during shifts.

• Provided training and guidance to new staff members, ensuring they understood store policies, customer service standards, and product preparation procedures.

• Ensured customer satisfaction by handling concerns efficiently and maintaining a high level of service quality.

• Assisted in inventory management and restocking supplies to maintain smooth workflow during busy hours.