Chloe' Koole
San Marcos,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Teammate
TaskUs
10.2022 - Current
- Handled sensitive information with professionalism and discretion.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Investigated and resolved customer inquiries and complaints quickly.
- Took payment information and other pertinent information such as addresses and phone numbers to book requested travel
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Handled day-to-day customer contact via phone
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assistant Manager
7-Eleven/Laredo Taco Company
08.2021 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Cashier
7-Eleven Convenience Store
12.2019 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cashier
7-eleven Convenience Store
09.2018 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Phone Interviewer
Issues And Answers
07.2018 - 04.2019
- Gathered data and insights from participants during telephone interviews.
- Administered phone interviews to survey participants.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Documented records of call information.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Received Employee of the Month after excelling in stats and meeting survey goals.
Customer Service Representative
HDI Solutions
06.2015 - 04.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
GED -
Garza Independant High School
Austin, TX03.2008
Skills
- Cash Handling
- POS System Operation
- Customer Service
- Customer Complaint Resolution
- Management Collaboration
- De-Escalation Techniques
- Computer Skills
- 35 Wpm Typing Speed
- Data Entry
Accomplishments
- Supervised team of 10 staff members.
Timeline
Customer Service Teammate
TaskUs
10.2022 - Current
Assistant Manager
7-Eleven/Laredo Taco Company
08.2021 - 10.2022
Cashier
7-Eleven Convenience Store
12.2019 - 10.2020
Cashier
7-eleven Convenience Store
09.2018 - 11.2019
Phone Interviewer
Issues And Answers
07.2018 - 04.2019
Customer Service Representative
HDI Solutions
06.2015 - 04.2018
GED -
Garza Independant High School
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