Chloe Langer
Chandler,AZ
Summary
Focused Account Executive offering background in lead generation and resolving customer issues. Courteous and cordial with history increasing business opportunities through outstanding marketing initiatives, communication and dedication to customer service.
Overview
3
3
years of professional experience
Work History
Account Executive
CSI DMC
Phoenix, AZ
08.2024 - Current
- Managed customer relationships using Salesforce CRM software.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Created marketing materials, including brochures and presentations, to showcase products and services.
- Worked with teams across creative services, operations, legal, and marketing to find growth opportunities.
- Maintained accurate records of all sales activities using CRM software systems.
ACCOUNT & RELATIONSHIP MANAGER
Event Rents
Phoenix, AZ
07.2021 - 08.2024
- Experienced Relationship and Account manager with a proven track record of client retention and direct increase in revenue
- Cultivated robust client relationships to achieve optimal satisfaction
- Developed successful strategies to enhance client satisfaction
- Identified growth opportunities and tailored solutions to exceed targets
- Demonstrated exceptional communication in fast-paced environments
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Analyzed customer data and developed strategies to increase revenue growth.
FRONT DESK RECEPTIONIST
Four Seasons Resort
Scottsdale, AZ
07.2021 - 07.2022
- Greet and establish rapport with guests and current residents visiting the Four Seasons.
- Proficient in managing multi-line phone systems, greeting visitors, and handling inquiries with professionalism and efficiency.
- Plan and participate in personal and team goals.
- Openly take on new responsibilities as designated, with urgency, for the utmost service and efficiency.
- Daily utilization of HotSos, Opera, Excel spreadsheet, and Word.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
GUEST SERVICES COORDINATOR
Four Seasons Resort Maui
- Experienced guest services coordinator providing outstanding customer service and enhancing guest experiences
- Proficient in managing reservations, coordinating arrivals and departures, and addressing guest inquiries and concerns promptly and effectively
- Strong organizational skills, attention to detail, and ability to thrive in a fast-paced environment
- Daily utilization of HotSos, Opera, Excel spreadsheet, and Word
DUO HOSTESS
Four Seasons Resort Maui
- Consistently adhered to quality expectations and standards within the Four Seasons
- Inquired about guest satisfaction, anticipated additional needs and willingly fulfilled any requests
- Have received multiple Medallia guest comments stating extraordinary service was received
- Delivered exceptional service by greeting and serving guests in a timely, friendly manner
RETAIL ASSISTANT
Otaheite
- Skillfully anticipated and addressed any guests needs and/or preferences
- Adjusted to guests desires/needs and accustomed the retailer's flexibility to accommodate
- Delivered exceptional, friendly and personable assistance
HOSTESS
Pita Paradise
- Maintained knowledge of current menu items, ingredients, and preparation methods
- Assisted guests with making menu choices in an informative and helpful way
- Effectively communicated with kitchen staff regarding guests' allergies, dietary needs and other special requests
Education
BACHELOR OF ARTS - COMMUNICATIONS/SALES AND MARKETING
University of North Dakota
11.2024
ASSOCIATE'S LIBERAL ARTS - WITH EMPHASIS ON COMMUNICATIONS
University of Hawai'i Maui College
Skills
- Trustworthy Team Member
- Works well under pressure
- Outgoing
- Attention to detail
- Strong work ethic
- Strong Problem-Solving Skills
- Great at multitasking
- Works cohesively with a team
- Client relations
- Revenue Generation
- Business Development
- Customer Relationship Management
- Conflict resolution
Awards
- University of Hawai'i Maui College-volunteered in conjunction with Camp Keanae and Camp Agape.
- Multiple Medallia guest comments within the Four Seasons.
- "Get It Right" acknowledgment within the Four Seasons.
- Volunteered with Camp Pili'aloha through Hope Chapel Maui (300 hours)
Timeline
Account Executive
CSI DMC
08.2024 - Current
ACCOUNT & RELATIONSHIP MANAGER
Event Rents
07.2021 - 08.2024
FRONT DESK RECEPTIONIST
Four Seasons Resort
07.2021 - 07.2022
GUEST SERVICES COORDINATOR
Four Seasons Resort Maui
DUO HOSTESS
Four Seasons Resort Maui
RETAIL ASSISTANT
Otaheite
HOSTESS
Pita Paradise
BACHELOR OF ARTS - COMMUNICATIONS/SALES AND MARKETING
University of North Dakota
ASSOCIATE'S LIBERAL ARTS - WITH EMPHASIS ON COMMUNICATIONS
University of Hawai'i Maui College
Similar Profiles
Trevor HublerTrevor Hubler
Account Executive / Bussines Development Manager at CSI DMCAccount Executive / Bussines Development Manager at CSI DMC
Jennifer JonesJennifer Jones
Senior Account Executive at CSI DMCSenior Account Executive at CSI DMC
Vishal YadavVishal Yadav
Operation Executive at ISHULL DMC - Your Trusted Island Destination DMCOperation Executive at ISHULL DMC - Your Trusted Island Destination DMC
Eselda GarciaEselda Garcia
Legal Billing Manager at Repwest InsuranceLegal Billing Manager at Repwest Insurance
Rowan CoartneyRowan Coartney
Teacher's Assistant for StRUT at Eduprize Schools, Doug TaysomTeacher's Assistant for StRUT at Eduprize Schools, Doug Taysom