Chloe LaPenna
Denver,CO
Summary
Experienced professional and manager with a track record of streamlining processes, enhancing staff productivity, and achieving organizational goals. Skilled in coordinating staff, resolving conflicts, and optimizing operational efficiency. Committed to fostering team collaboration and creating a positive work environment. Demonstrated leadership and communication skills in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Shift Manager
Dutch Bros
10.2020 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Cleaning Crew
J&F Cleaning Solutions
01.2020 - 03.2021
- Volunteer cleaning for residential/commercial properties ; Disinfecting, dusting, organizing, laundry services, and customer service
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
Data entry
Bertrand Bookworks
01.2016 - 01.2018
- Volunteer company data entry; filing paperwork, entering data into XEROX, minimum money handling, customer service, accountant training
- Ensured accurate data entry by meticulously reviewing patient information and test requests.
- Organized event registrations, ensuring accurate data entry for efficient event management.
Child Care
Private Employers
01.2016 - 11.2017
- Child care services for multiple families; assisting and supervising children with activities, personal hygiene, health, and emotional support
- Participated in staff meetings to share insights on curriculum planning, classroom management techniques, and best practices for child care settings.
- Kept constant child headcount and oversaw sign-in and sign-out process for parents to maintain child care and safety.
Education
Associate of Arts - Interior Design
Rocky Mountain College of Art And Design
Lakewood, CO08-2026
No Degree - 11th grade
Standley Lake Highschool
05.2022
Skills
- Communication
- Adaptability
- Time management
- Emotional intelligence
- Organization
- Teamwork
- Customer service focus
- Accurate money handling
- Opening and closing procedures
- Training and mentoring
- Schedule oversight
- Performance reviewing
Timeline
Shift Manager
Dutch Bros
10.2020 - Current
Cleaning Crew
J&F Cleaning Solutions
01.2020 - 03.2021
Data entry
Bertrand Bookworks
01.2016 - 01.2018
Child Care
Private Employers
01.2016 - 11.2017
Associate of Arts - Interior Design
Rocky Mountain College of Art And Design
No Degree - 11th grade
Standley Lake Highschool
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