Chloe Lappen
Appleton,WI
Summary
I'm genuinely passionate about my work, and I can confidently say that I'm committed to consistently delivering high-quality results in any role. My excellent communication skills and deep respect for teamwork are at the core of what I do. What truly sets me apart is my unrelenting dedication and my ability to manage multiple tasks with an unwavering positive attitude. When it comes to my work, it's not just a job; it's a calling, and I believe that my wholehearted approach will make a significant difference in any team or project I'm a part of.
Overview
6
6
years of professional experience
Work History
Beverage Cart Girl/Lead Bartender
Countryside Golf Club
05.2021 - Current
- Offered product samples, answered questions and helped customers find items.
- Responded to customer questions and suggestions regarding services and assisted with event details and clean-up before and after serving times.
- Displayed detailed and thorough knowledge of culinary and beverage items and offered product suggestions to customers.
- Provided attentive service and proactively assessed guest needs.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Established rapport with customers by providing friendly and attentive service.
- Assisted wait staff with timely food delivery and guest requests.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Receptionist
The Cutting Edge Salon & Spa
05.2018 - 05.2021
- Restocked supplies and submitted purchase orders
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Resolved customer problems and complaints.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Bachelor of Arts - Psychology
University of Wisconsin La Crosse
La Crosse, Wisconsin12.2023
Skills
- Customer Needs Assessments
- Cash Management
- Customer Satisfaction
- Independent Judgement
- Multitasking Abilities
- Time Management
- Detail Oriented
- Strong Research and Analytical Skills
- Organization Skills
- Reliability
Timeline
Beverage Cart Girl/Lead Bartender
Countryside Golf Club
05.2021 - Current
Receptionist
The Cutting Edge Salon & Spa
05.2018 - 05.2021
Bachelor of Arts - Psychology
University of Wisconsin La Crosse
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