Chloe Larson
Wasilla,AK
Summary
A seasoned entrepreneur and dessert chef, I leveraged exceptional customer relations and innovative culinary skills at my cottage food business Passionflour Bakery to enhance customer satisfaction significantly. My expertise in small business operations and relationship building, honed across diverse roles, consistently drives growth and repeat business. My achievements include pioneering unique dessert creations and streamlining processes for efficiency while allowing my creativity and passion to shine.
Overview
10
10
years of professional experience
Work History
Owner/Dessert Chef
Passionflour Bakery
01.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Created unique, high-quality desserts in compliance with local Cottage Food Laws and standards
- Increased customer satisfaction by implementing efficient business processes and providing an exceptional culinary service.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Owner/Operator
Sparkle's Residential Cleaning
01.2019 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Omnivore Dessert Chef
Passionflour Bakery/Omnivore Restaurant
03.2022 - 11.2023
- Experimented with unique flavor combinations, leading to innovative dessert creations that delighted customers.
- Conducted regular inventory checks and managed supplies, reducing food waste and cutting costs.
- Implemented quality control measures, ensuring consistent taste and presentation of all desserts.
- Collaborated with restaurant owner to develop seasonal dessert menus, meeting diverse customer preferences and allergen-friendly cuisine
- Participated in local food events showcasing the restaurant''s dessert offerings, attracting new clientele.
GCI Customer Service and Greeter
GCI
01.2015 - 11.2015
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
Education
GED -
MATSU College
Palmer, AK07-2015
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Sales Leadership
- Product branding
- Customer Service
- Problem Resolution
- Professional telephone demeanor
Timeline
Omnivore Dessert Chef
Passionflour Bakery/Omnivore Restaurant
03.2022 - 11.2023
Owner/Dessert Chef
Passionflour Bakery
01.2021 - Current
Owner/Operator
Sparkle's Residential Cleaning
01.2019 - Current
GCI Customer Service and Greeter
GCI
01.2015 - 11.2015
GED -
MATSU College