Chloe Lee
LITTLETON,CO
Summary
Results-driven e-commerce professional with track record of optimizing online sales and enhancing customer experiences. Proven ability to lead teams and implement effective strategies that align with business goals. Known for fostering collaborative environment and adapting to dynamic market conditions, with strong skills in inventory management and digital marketing.
Overview
15
15
years of professional experience
Work History
E-commerce Merchandiser
GUESS, Inc
11.2006 - 06.2008
- Analyzed sales data to optimize product placement and inventory levels.
- Developed attractive visual displays to enhance customer engagement.
- Conducted regular audits to maintain stock accuracy and prevent loss.
- Merchandised Guess Factory line, and Marciano line.
- Created weekly email campaigns and special promotion campaigns.
- Worked closely with buyers to arrange and gather samples for photo shoots.
- Worked closely with the web designer and the graphic designer in creating various online campaigns.
- Worked closely with the copywriter for descriptions of merchandise and for email campaigns.
- Generate the daily sales report and weekly sales recaps, and distribute them to internal and external business partners.
- Push styles live, and review images prior to going live on the website.
- Managed online product content, including pictures, categorization, and pricing.
- Monitored and analyzed customer behavior to maximize on-site product search and usability of the site using a web analytics tool and customer data.
- Coordinated with cross-functional teams (Web Design, Buying, Marketing) to accomplish website merchandising and marketing.
Production Controller
ENK Holdings, Inc.
11.2005 - 06.2006
- Coordinated production schedules to optimize workflow and meet delivery deadlines.
- Implemented quality control procedures to maintain high production standards.
- Manufacturing women’s and men’s clothing.
- Inquired about factories for production to measure the possibility.
- Worked closely with the factory to determine the best price for the buyer.
- Wrote and issued a purchase order to the factory.
- Controlled and led the production of the goods from the beginning stage until the delivery to the buyer.
- Created and followed the Time and Action calendar of the production to meet the delivery.
- Delegated the factory for all sample submissions in a timely manner.
- Responsible for getting approval on samples from the buyer prior to the actual production.
- Daily email and telephone communication with the buyer and the factory.
- Delegated the factory with any issues and problems to fulfill the order.
- Prepared L/C documents and submitted them to the bank for negotiation.
- Problem-solving in case any issues arise in negotiating L/C.
- Responsible for submitting all shipping documents to the freight forwarder for all imported goods.
- Worked closely with the freight forwarder for a smooth transaction and transition of the customs clearance.
- Arranged the delivery with the freight forwarder and the buyer.
E-Commerce Supervisor
Forever 21, Inc.
04.2001 - 11.2005
- Supervised daily operations of e-commerce platform, ensuring efficient order processing and fulfillment.
- Implemented inventory management systems to optimize stock levels and reduce discrepancies.
- Trained and mentored team members on best practices for customer service and product handling.
- Analyzed sales data to identify trends, enhancing promotional strategies and product offerings.
- Led the E-commerce team to reach and exceed sales goals by more than 150% each month.
- Generated daily sales report, and weekly web traffic report.
- Created email campaigns and online marketing campaigns.
- Provided level 2 customer service for online customers.
- Showcased online merchandise, and kept inventory of all online merchandise.
- Monthly Taxware’s Sales/Use Tax System update for automated tax calculation – download update files from the Taxware support and apply them to our system.
- Daily gift card sales orders – check for possible fraudulent orders, and confirm before shipping orders.
- Generated various online transaction reports for the accounting department.
- Managed online merchandise inventory using a custom database application.
- Provided operations logistics for outside photo shoot assignments.
- Developed marketing strategies to increase web traffic.
- Worked closely with the IT, Marketing, and Customer Service departments to meet a short deadline.
- Provided constructive feedback to the development team for updating and adding new features to the fulfillment system.
Bilingual Operator
AT & T (Asian In-language Center)
04.1996 - 04.2001
Bilingual Call Center Agent
AT & T (Asian In-language Center)
04.1996 - 04.2001
- Provided bilingual support to diverse customer inquiries, enhancing service accessibility and satisfaction.
- Resolved complex issues efficiently, ensuring accurate information delivery to customers in both languages.
- Trained new agents on call handling procedures, improving team performance and knowledge retention.
- Assisting customers in completing domestic and international outbound calls.
- Connecting calls nationwide.
- Interpretation in emergency situations (ER, hospital, police department, and prison).
- Data entry.
- Problem-solving on customers' telephone services for both residential and business lines.
Assistant Manager
Banana Republic
10.1994 - 02.1996
- Led team in executing operational strategies to enhance customer satisfaction and service efficiency.
- Coordinated staff schedules to ensure optimal coverage and maintain productivity levels.
- Developed training programs for new employees, streamlining onboarding process and enhancing team performance.
- Implemented inventory management systems to improve stock accuracy and reduce waste.
- Supervised and controlled daily shifts.
- Display for windows and mannequins to increase store traffic, and maximize sales volume.
- Controlled and conducted a monthly inventory.
- Responsible for opening and closing the cash register.
- Built and managed a personal clientele.
- Conducted monthly meetings with the management team.
Sales Associate
United Colors of Benetton
03.1993 - 08.1994
- Built strong customer relationships through personalized service and product recommendations.
- Enhanced sales performance by effectively managing inventory and merchandising displays.
- Trained new associates on best practices for customer engagement and sales techniques.
- Implemented promotional strategies to drive foot traffic and increase store visibility.
- Visual merchandise for windows and mannequins, seasonal window display changes, and maintaining the company’s visual guidelines.
- Inventory and stock control should be conducted every three months.
- Merchandise transfers to other stores for customers.
Education
Certificate - Make Up Artistry
Joe Blasco Make-up Center
Los Angeles, CA12-1999
Bachelor of Arts - Fashion Marketing
The American College
Los Angeles, CA05-1997
Skills
- E-commerce planning
- Inventory control
- Product presentation strategy
- Sales performance analysis
- Email marketing campaigns
- Training and mentoring
- Adaptability and flexibility
- Teamwork and collaboration
- Multitasking Abilities
- Relationship building
- Excellent communication
- Attention to detail
- Organizational skills
Accomplishments
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with various departments to enhance consumer's online shopping experience.
- Achieved increase in sales through effectively helping with online marketing.
- Achieved streamlined customer service through effectively helping with proper training.
Languages
한국어
Native or Bilingual
English
Native or Bilingual
Interests
- Martial Arts, practiced Jiu Jitsu for 5 years, purple belt
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy hobbies that combine physical activity with outdoor exploration, such as hiking and running
- Camping
- Crafting and DIY Projects
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I like trying new recipes and food trends
- I enjoy cooking for friends and family gatherings
- Road Trips
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Watching Movies and TV Shows
- Knitting and Crocheting
Timeline
E-commerce Merchandiser
GUESS, Inc
11.2006 - 06.2008
Production Controller
ENK Holdings, Inc.
11.2005 - 06.2006
E-Commerce Supervisor
Forever 21, Inc.
04.2001 - 11.2005
Bilingual Operator
AT & T (Asian In-language Center)
04.1996 - 04.2001
Bilingual Call Center Agent
AT & T (Asian In-language Center)
04.1996 - 04.2001
Assistant Manager
Banana Republic
10.1994 - 02.1996
Sales Associate
United Colors of Benetton
03.1993 - 08.1994
Certificate - Make Up Artistry
Joe Blasco Make-up Center
Bachelor of Arts - Fashion Marketing
The American College