Chloe Lilley
Front Royal,VA
Summary
Compassionate and dedicated professional with over 5 years of experience in patient care and customer service. Seeking to leverage strong communication and organizational skills in a Patient Service Associate role to enhance patient experiences and contribute to the healthcare team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant (CNA)
Hidden Springs Senior Living
07.2022 - 08.2024
- Provided direct patient care to residents, assisting with daily living activities while ensuring dignity and respect
- Monitored patient vital signs and reported changes to nursing staff, facilitating timely and effective patient care
- Collaborated with multidisciplinary teams to develop and implement individualized care plans
- Educated residents and families on health management and wellness strategies, fostering a supportive environment.
Customer Service Associate
The Daily Grind
05.2019 - 04.2022
- Delivered exceptional customer service, handling inquiries and resolving issues to enhance customer satisfaction
- Managed appointment scheduling and patient check-ins, ensuring accurate and efficient front desk operations
- Maintained a clean and organized workspace, adhering to health and safety standards
- Trained new staff on customer service protocols and best practices, contributing to team development.
Education
Associate Degree of Arts and Sciences -
Laurel Ridge Community College
01.2024
Skills
- Patient Care & Support
- Excellent Communication Skills
- Appointment Scheduling
- Problem Solving
- Team Collaboration
- Time Management
- Basic Life Support (BLS) Certified
Certification
- Certified Nursing Assistant (CNA)
- Basic Life Support (BLS) certification from AHA
Timeline
Certified Nursing Assistant (CNA)
Hidden Springs Senior Living
07.2022 - 08.2024
Customer Service Associate
The Daily Grind
05.2019 - 04.2022
Associate Degree of Arts and Sciences -
Laurel Ridge Community College
- Certified Nursing Assistant (CNA)
- Basic Life Support (BLS) certification from AHA
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