Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chloe Lilley

Front Royal,VA

Summary

Compassionate and dedicated professional with over 5 years of experience in customer service and clinical settings seeking to advance my career.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant (CNA)

Hidden Springs Senior Living
07.2022 - 08.2024
  • Provided direct patient care to residents, assisting with daily living activities while ensuring dignity and respect
  • Monitored patient vital signs and reported changes to nursing staff, facilitating timely and effective patient care
  • Collaborated with multidisciplinary teams to develop and implement individualized care plans
  • Educated residents and families on health management and wellness strategies, fostering a supportive environment.

Customer Service Associate

The Daily Grind
05.2019 - 04.2022
  • Delivered exceptional customer service, handling inquiries and resolving issues to enhance customer satisfaction
  • Managed appointment scheduling and patient check-ins, ensuring accurate and efficient front desk operations
  • Maintained a clean and organized workspace, adhering to health and safety standards
  • Trained new staff on customer service protocols and best practices, contributing to team development.

Education

Associate Degree of Arts and Sciences -

Laurel Ridge Community College
01.2024

Skills

  • Organization
  • Task Management
  • Communication
  • Customer service

Certification

  • Certified Nursing Assistant (CNA)
  • Basic Life Support (BLS) certification from AHA

Timeline

Certified Nursing Assistant (CNA)

Hidden Springs Senior Living
07.2022 - 08.2024

Customer Service Associate

The Daily Grind
05.2019 - 04.2022

Associate Degree of Arts and Sciences -

Laurel Ridge Community College

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Chloe Lilley