Chloe Lozano
Irving,TX
Summary
A highly organized and self-motivated, young professional with a history of hotel client-facing roles and building interpersonal relationships with clientele looking to advance her career in the coworking industry. Experience managing events, attending to client needs, and building long-term relationships with return/existing customers.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator/Administrative Assistant
Mindful Chiropractic & Wellness
12.2022 - Current
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Delivered excellent patient experiences and direct care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
Server
Members Lounge Four Seasons
10.2021 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Event Assistant
University Of Dallas
06.2021 - 08.2021
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Performed event coordination for larger parties and gatherings.
- Organized facilities preparation, refreshments and entertainment for gatherings with as many as [Number] guests.
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Implemented event protocols to maintain safety and security of all attendees.
- Planned and maintained event timelines to track milestones and successfully reach event goals.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Followed strict guidelines for handling confidential information.
Dental Assistant /Dental Sterilization Technician
McKinney Dentist
08.2020 - 01.2021
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Maintained records on sterilizing procedures and parameters using [Software].
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Education
No Degree -
University of Dallas
Irving, TXNo Degree -
Collin County Community College District
Plano, TXHigh School Diploma -
Seton Homeschool
Dallas, TX05.2019
Skills
- Interdepartmental Collaboration
- Customer Service
- Quality Assurance
- Verbal and Written Communication
- Healthcare Operations
- Insurance Practices
- Patient Rapport
- Program Oversight
- Multitasking Abilities
- Appointment Confirmation
- Payment Arrangements and Negotiation
- Patient Care and Monitoring
- Vendor Relationship Management
Affiliations
Manager, McKinney Dentist: 972-302-5438
Manager, Four Seasons: 214-586-5973
Manager, Mindful Chiropractic and Wellness: 214-517-4857
Timeline
Patient Care Coordinator/Administrative Assistant
Mindful Chiropractic & Wellness
12.2022 - Current
Server
Members Lounge Four Seasons
10.2021 - 11.2022
Event Assistant
University Of Dallas
06.2021 - 08.2021
Dental Assistant /Dental Sterilization Technician
McKinney Dentist
08.2020 - 01.2021
No Degree -
University of Dallas
No Degree -
Collin County Community College District
High School Diploma -
Seton Homeschool
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