Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chloe Lucas

Hostess
Peoria,AZ

Summary

Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hostess

Twin Peaks Scottsdale
Scottsdale, AZ
07.2020 - Current
  • Answered customer questions about hours, seating and menu information.
  • Supported servers with keeping dining area ready for every guest.
  • Informed servers of newly seated parties for speedy service.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Recorded available tables after seating each party using specialized seating software.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Cultivated positive guest relations by orchestrating speedy seating.
  • Routinely did Expo and food running

Lifeguard

City Of Phoenix
Phoenix, AZ
06.2019 - 06.2020
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Star Guard Certified
  • Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Attentively monitored swimmers to identify distress.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.

Education

Criminal Justice

Arizona State University
Phoenix, AZ
05.2026

High School Diploma -

Mountain Ridge High School
Glendale, AZ
05.2022

Skills

  • Active Listening and Communication
  • Seating Assignment Preparation
  • High-Volume Dining
  • Time Management
  • Large Party Preparation
  • Team Player
  • Multi-Line Telephone Systems
  • Guest Flow
  • Wait List Management
  • Ability to Multitask
  • Cooperative and optimistic
  • To-Go Order Preparation
  • Guest Satisfaction

Certification

Food Handlers Card

Timeline

Hostess

Twin Peaks Scottsdale
07.2020 - Current

Lifeguard

City Of Phoenix
06.2019 - 06.2020

Criminal Justice

Arizona State University

High School Diploma -

Mountain Ridge High School

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Chloe LucasHostess