Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Madland

Lino Lakes,MN

Summary

Adept at elevating customer experiences, I leveraged exceptional service skills at Coffeesmith to boost store sales through up-selling and product displays. As a team leader, I inspired staff towards performance improvement, mastering menu memorization and inventory management. My adaptive approach and outgoing nature consistently enhanced customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Barista

Coffeesmith
07.2020 - Current
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Planned and executed promotions and special events in close collaboration with management.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced environments.

Barista

Press Coffee
10.2023 - 06.2024
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Barista

Duluth Coffee Company
08.2021 - 04.2023
  • As a shift lead, Barista at Duluth Coffee Co., I demonstrated exceptional leadership and customer service while overseeing daily operations and ensuring the highest standards of quality and efficiency in service delivery.
  • I trained new team members and demonstrated a strong work ethic and positive attitude.
  • Developed strong interpersonal skills through daily interactions with diverse customers
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Promoted additional items with beverages, increasing store sales.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Adapted quickly to changing priorities and customer preferences, ensuring seamless service delivery.

Education

No Degree - Entrepreneurship

University of Minnesota - Duluth
Duluth, MN

High School Diploma -

Centennial High School
Circle Pines, MN
06.2018

Skills

  • Up-selling
  • Menu Memorization
  • Exceptional customer service
  • Team Player
  • Team Leadership
  • Adaptive and creative
  • Inventory Management
  • Product displays
  • Friendly and outgoing
  • Performance Improvement

Timeline

Barista

Press Coffee
10.2023 - 06.2024

Barista

Duluth Coffee Company
08.2021 - 04.2023

Barista

Coffeesmith
07.2020 - Current

No Degree - Entrepreneurship

University of Minnesota - Duluth

High School Diploma -

Centennial High School

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Chloe Madland