Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chloe Matthews

Aiea,HI

Summary

Event and hospitality experience at Paradise Cove Luau. Skilled in customer service, guest relations, staff supervision, and cross-training, with a focus on smooth event execution and memorable guest experiences.

Overview

3
3
years of professional experience

Work History

Bus Guide

Paradise Cove Luau
08.2025 - Current
  • Greet and welcome guests aboard buses, verify guest counts, and distribute admission cards
  • Provide engaging and informative narration about luau rules, guidelines, and event details
  • Coordinate with drivers and Paradise Cove staff to ensure on-time arrivals and departures
  • Assist guests with directions, seating, and check-in upon arrival at the luau


Bartender

Paradise Cove Luau
12.2024 - Current
  • Mixed cocktails and beverages following standard recipes and customer preferences.
  • Managed bar inventory, restocking supplies, and maintaining cleanliness.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Operated cash register efficiently to process transactions accurately.

Custom Event Manager

Paradise Cove Luau
10.2024 - Current
  • Coordinated event setups, ensuring timely completion while maintaining high quality standards
  • Supervised event staff, providing clear guidance to optimize productivity and service delivery
  • Adapted to changing circumstances, resolving issues effectively under pressure
  • Oversaw setup and breakdown processes, ensuring smooth transitions between events

Office Associate

Headed Home Roofing LLC
05.2024 - 02.2025
  • Maintained accurate records of job orders, filing systems, customer interactions and overall organization.
  • Responded to caller inquiries, providing information and coordinating inspection appointments and estimates.
  • Scheduled roofing projects, communicated timelines to customers, and coordinated worker assignments for each job
  • Maintain accurate records of employee work hours and document them for payroll processing

Server / Cocktail Server

Moku Kitchen
06.2022 - 06.2024
  • Provided exceptional customer service by promptly addressing guest inquiries and needs.
  • Assisted in training new staff on menu items and restaurant procedures.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Maintained cleanliness and organization of dining area, enhancing guest experience.

Education

Business Administration

Arizona State University
Tempe, AZ

Skills

  • Event & Hospitality
  • Staff Supervision & Leadership
  • Guest Relations & Customer Service
  • Time Management & Meeting Deadlines
  • Adaptability & Problem-Solving

Timeline

Bus Guide

Paradise Cove Luau
08.2025 - Current

Bartender

Paradise Cove Luau
12.2024 - Current

Custom Event Manager

Paradise Cove Luau
10.2024 - Current

Office Associate

Headed Home Roofing LLC
05.2024 - 02.2025

Server / Cocktail Server

Moku Kitchen
06.2022 - 06.2024

Business Administration

Arizona State University

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Chloe Matthews