Chloe Melendez
Marlboro ,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Health Insurance Customer Service Agent
Millennium Health Advisors
06.2023 - Current
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated clients about health insurance coverage options, benefits and costs.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Provided comprehensive customer service to drive client satisfaction.
- Developed and maintained client databases to track customer service interactions and evaluate service quality.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
- Negotiated with insurers to secure industry-leading health insurance coverage for clients.
- Educated clients on insurance policies and procedures.
Moving Specialist
Allied One Moving And Storage
01.2021 - 06.2023
- Moved furniture and boxes using utility dolly and truck ramp.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Strapped items down over protective padding to secure throughout transportation.
- Communicated with customers courteously and professionally to drive satisfaction.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Worked well in a team setting, providing support and guidance.
Health Insurance Sales Agent
Pioneer Health Advisors
09.2021 - 05.2022
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Generated quotes and proposals for clients to match individual needs.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
Education
High School Diploma -
Marlboro Central High School
Marlboro, NY09.2007
License - Cosmetology
Cosmetology Boces Program
Goshen, NY09.2007
Skills
- Professional Relationships
- Insurance Recommendation
- Referral Generation
- Commercial Insurance
- Customer Experience
- Insurance Eligibility
- Team Meetings
- Health Insurance Sales
Timeline
Health Insurance Customer Service Agent
Millennium Health Advisors
06.2023 - Current
Health Insurance Sales Agent
Pioneer Health Advisors
09.2021 - 05.2022
Moving Specialist
Allied One Moving And Storage
01.2021 - 06.2023
High School Diploma -
Marlboro Central High School
License - Cosmetology
Cosmetology Boces Program
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