Chloe Messer
Richmond,Virginia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Assistant Branch Rental Manager
Enterprise Rent-A-Car
07.2020 - Current
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Implemented rental asset processes and cleanliness standards.
- Coordinated with sales teams and clients to manage inventory, adjust orders and handle logistics.
Drug & General Merchandise Clerk
Kroger
10.2013 - 10.2020
- Trained and mentored new staff to achieve efficiency and maintain daily operational consistency.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
Server
Olive Garden Restaurant
05.2018 - 06.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Masters in Education - Counselor Education
Virginia Commonwealth University
Richmond, VA05.2025
Bachelor of Arts - Marketing
Virginia University of Lynchburg
Lynchburg, VA05.2020
Associate of Arts - Business Administration
Central Virginia Community College
Lynchburg, VA05.2018
Skills
- Branch Management
- Employee Performance Evaluations
- Customer Needs Assessments
- Effective Planning
- Scheduling and Coordinating
- Hiring and Onboarding
- Payroll Administration and Timekeeping
- Inventory Accuracy
- Employee Coaching and Mentoring
- Administration and Reporting
Accomplishments
- Delta Sigma Pi Member 2018 - Present
- Dean's List 2019
- Skills USA Member 2013 - Present
Timeline
Assistant Branch Rental Manager
Enterprise Rent-A-Car
07.2020 - Current
Server
Olive Garden Restaurant
05.2018 - 06.2020
Drug & General Merchandise Clerk
Kroger
10.2013 - 10.2020
Masters in Education - Counselor Education
Virginia Commonwealth University
Bachelor of Arts - Marketing
Virginia University of Lynchburg
Associate of Arts - Business Administration
Central Virginia Community College
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