Chloe Mihelich
Cleveland,OH
Summary
Experienced professional with a strong background in team leadership, strategic thinking, and complex case management. Known for clear communication, project coordination, and building effective training support.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Senior Specialist
KeyBank
12.2020 - Current
I have worked with the Subpoena Processing Department since 2020. I worked my way up from being an intern to a Senior Specialist and Lead Tester on the team. While working in the Subpoena Processing Department, I dealt with different facets of the legal side of the bank.
- Communication with different agencies including the FBI, IRS, Police departments, and law firms.
- Maintaining a caseload which includes cases like divorces, APS inquiries, fraud, and criminal.
- Handling confidential documents, videos, and other information.
- Testing the latest updates to our new database system to check for errors.
- Developing the best ways for the team to receive the best training for the new system.
Education
Master of Arts - History
Cleveland State University
Cleveland, OH05.2026
Bachelor of Arts - History
Cleveland State University
Cleveland, OH05.2024
Skills
- Team leadership
- Concept development
- Visual storytelling
- Data presentation
- Database management
- Social media management
- Creative team leadership
- Team development
Affiliations
Cleveland Mahjong Collective
Cofounder
- teaches Mahjong lessons and coaches beginners
- hosts events for people to play the game together
- Social media manager
- organizes with local businesses for events
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Senior Specialist
KeyBank
12.2020 - Current
Master of Arts - History
Cleveland State University
Bachelor of Arts - History
Cleveland State University