Chloe Montoya
Wylie
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
7
7
years of professional experience
Work History
Teaching Assistant
Sam Houston State University
01.2025 - 05.2025
- Supported classroom activities by organizing resources and managing student participation.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Graded assignments and provided constructive feedback to promote academic growth.
Sales Associate
Walmart
01.2023 - 05.2024
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Organized completed orders in labeled, temperature-appropriate storage pending customer pickup.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked here during the 2021-2022 and 2023-2024 academic school years.
Server
Buffalo Wild Wings
03.2021 - 12.2022
- Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction and repeat business.
- Trained and mentored new staff on menu knowledge and service standards, fostering team cohesion.
- Managed food and beverage orders efficiently, minimizing wait times while maintaining accuracy.
Assistant Manager
Wilsons Leather
08.2019 - 04.2020
- Led team in achieving sales goals through effective training and performance management.
- Streamlined inventory management processes, improving accuracy and reducing stock discrepancies.
- Developed staff schedules to optimize labor costs while maintaining excellent customer service levels.
- Implemented visual merchandising strategies that enhanced product presentation and increased foot traffic.
Assistant Manager
Family Video
06.2018 - 08.2019
- Analyzed sales data to identify trends, informing strategic decisions for promotions and product placement.
- Mentored new employees on company policies, operational procedures, and customer engagement techniques.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
B.S. Forensic Chemistry
Sam Houston State University
Huntsville, TX05-2025
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Microsoft Office Proficent
Timeline
Teaching Assistant
Sam Houston State University
01.2025 - 05.2025
Sales Associate
Walmart
01.2023 - 05.2024
Server
Buffalo Wild Wings
03.2021 - 12.2022
Assistant Manager
Wilsons Leather
08.2019 - 04.2020
Assistant Manager
Family Video
06.2018 - 08.2019
B.S. Forensic Chemistry
Sam Houston State University
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