Chloe Moser
Summary
Dedicated servant-leader who excels in communication, empathy, and efficiency. My career path has provided me with experience in a teamwork-driven environment and has built my confidence to be an effective leader. I am quick to learn new leadership techniques, possess great organization and decision making skills.
Overview
4
4
years of professional experience
Work History
Administrative Assistant to Admissions/Registrar
Beckfield College
10.2023 - Current
- Supported executive staff through meetings, approved crucial documents for enrollment, ordered and processed transcripts, and prepared packets for orientation.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. FERPA Compliant.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to managing all social media accounts daily.
Operations Supervisor
LYP Health Management
07.2022 - 10.2023
- Oversaw 73 associates including local, remote, and offshore employees.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Ensured full HIPAA compliance by conducting regular audits and reviewing policies and procedures.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Collaborated with multiple departments to develop innovative solutions for improving overall business performance.
- Analyzed metrics and performance and reported findings to management.
- Conducted monthly audits on all associates. Provided feedback to management and clients.
Patient Care Team Lead
LYP Health Management
06.2020 - 07.2022
- Mentored junior team members and managed employee relationships.
- Able to form strong relationships with both the team and the client
- Participated in extra projects while still managing my main duties as a lead.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Offered resolutions to de-escalate calls and solve customer issues.
Site Director
YMCA Of Greater Cincinnati
08.2019 - 03.2020
- Enhanced children''s learning experiences by implementing age-appropriate activities and educational programs.
- Mentored staff members to enhance their skills in early childhood education and promote professional growth within the team.
- Managed daily operations of the childcare site, ensuring compliance with state regulations and licensing requirements.
Education
Bachelor of Arts - Media Informatics
Northern Kentucky University
Highland Heights, KY05.2020
Skills
- AWS CCS
- Adobe Creative Suite
- Microsoft Office Products
- Sharepoint
- Auditing & Performance Monitoring
- Data Capture & Analysis
- Workflow Optimization
- Complaint Resolution
- Staff Supervision
- Digital Media
- Community Engagement
References
References available upon request.
Timeline
Administrative Assistant to Admissions/Registrar
Beckfield College
10.2023 - Current
Operations Supervisor
LYP Health Management
07.2022 - 10.2023
Patient Care Team Lead
LYP Health Management
06.2020 - 07.2022
Site Director
YMCA Of Greater Cincinnati
08.2019 - 03.2020
Bachelor of Arts - Media Informatics
Northern Kentucky University
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