Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chloe Mukom

Buea

Summary

Motivated IT graduate. Eager to apply theoretical knowledge in a practical environment, continuously seek to learn new technologies and contribute to the team success anyway I can

Overview

1
1
year of professional experience

Work History

Customer Support Service

Errandia Mobile commerce App
Buea
09.2024 - 02.2025
  • Addressing customer questions via phone, email, or chat about products, services, and policies.
  • Handling complaints and resolving problems efficiently and professionally, ensuring the customer feels heard and valued.
  • Keeping accurate records of customer interactions, feedback, and resolutions for future reference, and to improve service quality.
  • Engaging with customers to gather feedback on their experiences and suggesting improvements based on their input.
  • Helping new team members understand customer service protocols and methods to improve overall performance.
  • Staying friendly and approachable, even in challenging situations, ensuring a welcoming atmosphere for all customers.

Laundromat Attendant

Wizzy’s Pressing
Buea
03.2024 - 09.2024
  • Loading and unloading washing machines and dryers, ensuring that they are operated correctly and efficiently.
  • Keeping the laundromat clean and organized, including regular cleaning of machines, folding areas, and the overall environment.
  • Helping to sort laundry by color or fabric type, and folding clothes neatly for customers picking up their laundry.
  • Keeping track of supplies, such as detergents, fabric softeners, and other products available for customer use.
  • Following safety procedures and guidelines, particularly when it comes to handling chemicals and operating heavy machinery.

Education

Higher National Diploma, B-Tech - Computer Engineering

HIBMAT University Institute of Buea (HUIB Cameroon
Buea
12-2023

Common Entrance Examination And First School Living Certificate -

CNPS Nursery And Primary School Tiko
Tiko

GCE O’Level , GCE A’Level -

Government High School Buea
Buea

Skills

  • Flexible
  • Hard working
  • Hardware Maintenance
  • Software and Hardware Maintenance
  • Customer Service

Timeline

Customer Support Service

Errandia Mobile commerce App
09.2024 - 02.2025

Laundromat Attendant

Wizzy’s Pressing
03.2024 - 09.2024

Higher National Diploma, B-Tech - Computer Engineering

HIBMAT University Institute of Buea (HUIB Cameroon

Common Entrance Examination And First School Living Certificate -

CNPS Nursery And Primary School Tiko

GCE O’Level , GCE A’Level -

Government High School Buea
Chloe Mukom