Chloe Mukom
Buea
Summary
Motivated IT graduate. Eager to apply theoretical knowledge in a practical environment, continuously seek to learn new technologies and contribute to the team success anyway I can
Overview
1
1
year of professional experience
Work History
Customer Support Service
Errandia Mobile commerce App
Buea
09.2024 - 02.2025
- Addressing customer questions via phone, email, or chat about products, services, and policies.
- Handling complaints and resolving problems efficiently and professionally, ensuring the customer feels heard and valued.
- Keeping accurate records of customer interactions, feedback, and resolutions for future reference, and to improve service quality.
- Engaging with customers to gather feedback on their experiences and suggesting improvements based on their input.
- Helping new team members understand customer service protocols and methods to improve overall performance.
- Staying friendly and approachable, even in challenging situations, ensuring a welcoming atmosphere for all customers.
Laundromat Attendant
Wizzy’s Pressing
Buea
03.2024 - 09.2024
- Loading and unloading washing machines and dryers, ensuring that they are operated correctly and efficiently.
- Keeping the laundromat clean and organized, including regular cleaning of machines, folding areas, and the overall environment.
- Helping to sort laundry by color or fabric type, and folding clothes neatly for customers picking up their laundry.
- Keeping track of supplies, such as detergents, fabric softeners, and other products available for customer use.
- Following safety procedures and guidelines, particularly when it comes to handling chemicals and operating heavy machinery.
Education
Higher National Diploma, B-Tech - Computer Engineering
HIBMAT University Institute of Buea (HUIB Cameroon
Buea12-2023
Common Entrance Examination And First School Living Certificate -
CNPS Nursery And Primary School Tiko
TikoGCE O’Level , GCE A’Level -
Government High School Buea
BueaSkills
- Flexible
- Hard working
- Hardware Maintenance
- Software and Hardware Maintenance
- Customer Service
Timeline
Customer Support Service
Errandia Mobile commerce App
09.2024 - 02.2025
Laundromat Attendant
Wizzy’s Pressing
03.2024 - 09.2024
Higher National Diploma, B-Tech - Computer Engineering
HIBMAT University Institute of Buea (HUIB Cameroon
Common Entrance Examination And First School Living Certificate -
CNPS Nursery And Primary School Tiko
GCE O’Level , GCE A’Level -
Government High School Buea