Chloe Mulder
Grand Rapids
Summary
Dynamic and adaptable professional with diverse experience in customer service, administration, and leadership roles. Proven ability to excel in fast-paced environments, including hospitality, healthcare, and corporate settings. Skilled in managing schedules, coordinating operations, and delivering exceptional client support. Strong communicator with a talent for problem-solving and multitasking. Eager to leverage organizational expertise and interpersonal skills in a CEO Assistant role to provide high-level executive support and drive business success.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Ivy Physical Therapy
04.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
Technician/Ophthalmic Scribe
Caledonia Vision Center
06.2023 - 04.2024
- Documented complete information about examinations, treatment plans, and other details directly into charts.
- Selected appropriate ICD-10 and CPT codes for records.
- Accompanied physicians through day in fast-paced, stressful environments.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Maintained inventory levels and accurate record of contact lenses.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Identified issues during preliminary exam and addressed concerns with physician.
- Coordinating prior authorizations for insurance.
Supervisor
Starbucks
02.2022 - 05.2023
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
Front Desk Receptionist
Fitness 19
02.2021 - 02.2022
- Maintained a record of all guests and members attending the gym
- Handled all incoming calls and answered to inquiries made
- Ensured front desk was well attended at all times
- Perform administrative duties associated with membership
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Supervisor
Starbucks
06.2018 - 01.2021
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Worked effectively in fast-paced environments.
Host
Applebee's Grill + Bar
04.2015 - 03.2018
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Diploma -
East Kentwood High
School
Skills
- Time Management
- Interpersonal Skills
- Active Listening
- Communication
- Problem Solving
- Appointment Setting
- Scheduling
- Office administration
- Organizational skills
References
Dr. Ashley Peters (989) 443- 9340
Kai Horn Starbucks store manager: (618) 641-3325
Armando Vega former manager of Fitness 19 (737) 274-0606
Timeline
Patient Care Coordinator
Ivy Physical Therapy
04.2024 - Current
Technician/Ophthalmic Scribe
Caledonia Vision Center
06.2023 - 04.2024
Supervisor
Starbucks
02.2022 - 05.2023
Front Desk Receptionist
Fitness 19
02.2021 - 02.2022
Supervisor
Starbucks
06.2018 - 01.2021
Host
Applebee's Grill + Bar
04.2015 - 03.2018
Diploma -
East Kentwood High
School