Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chloe Nelson

San Antonio

Summary

Versatile professional with 7+ years of experience in customer service, healthcare, and retail. Known for strong communication, attention to detail, and a compassionate, client-focused approach. Quick to adapt, dependable, and ready to bring a strong work ethic to any team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cake Decorator /Bakery Clerk

HEB Grocery Store
04.2017 - 02.2025
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.

Registered Behavior Technician

BlueSprig
01.2023 - 12.2023
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.

Direct Care Worker

Schieb Mental Health Center
05.2021 - 11.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.

Filing Clerk

Gary Job Corps
08.2020 - 03.2021
  • Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.
  • Supported team members, providing necessary documents and files for efficient decision-making processes.

Front Desk Receptionist

Wyndham Hotel
01.2019 - 02.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.

Sales Associate

Dillards Department Store
05.2018 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Dietary Server

Seton Medical Center Austin
09.2017 - 05.2018
  • Improved patient satisfaction by providing timely and efficient meal service to residents.
  • Expedited meal delivery by efficiently organizing tray assembly lines for breakfast, lunch, and dinner services.
  • Participated in ongoing training programs related to dietary services, enhancing skills that led to better results for residents.
  • Received positive feedback from patients regarding quality of service, contributing to an improved facility reputation.

Education

High School Diploma -

Austin Community College
Austin, TX
06-2028

Skills

  • Cake decoration
  • Food handling safety
  • Custom cake consultations
  • Applied behavior analysis
  • Social skills development
  • Patient care
  • Medication administration
  • Reliability and punctuality
  • Filing systems
  • Deadline oriented
  • Scanning documents
  • Office administration
  • Customer service
  • Attention to detail
  • Time management

Certification

  • RBT - Registered Behavior Technician
  • CPR certified

Timeline

Registered Behavior Technician

BlueSprig
01.2023 - 12.2023

Direct Care Worker

Schieb Mental Health Center
05.2021 - 11.2022

Filing Clerk

Gary Job Corps
08.2020 - 03.2021

Front Desk Receptionist

Wyndham Hotel
01.2019 - 02.2020

Sales Associate

Dillards Department Store
05.2018 - 01.2019

Dietary Server

Seton Medical Center Austin
09.2017 - 05.2018

Cake Decorator /Bakery Clerk

HEB Grocery Store
04.2017 - 02.2025

High School Diploma -

Austin Community College

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