Chloe Nelson
Sunrise,FL
Summary
Dynamic Team Supervisor at Paragon Theaters with a proven track record in enhancing guest experiences and optimizing operations. Skilled in staff training and problem-solving, I successfully implemented process improvements that elevated customer satisfaction ratings. My attention to detail and goal-setting abilities drive team performance and operational excellence. I am also experienced with ensuring seamless workflow. I can handle strategic planning and I have strong problem-solving abilities to enhance team performance. Track record of effective communication and conflict resolution in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Team Supervisor
Paragon Theaters
05.2021 - Current
- Supervised daily operations, ensuring efficient workflow across all theater departments.
- Supervised over 15 crew members during shift and ensured their performance met standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented process improvements to enhance guest experience and streamline ticketing systems.
- Coordinated scheduling for team members, optimizing staffing levels during peak hours.
- Addressed customer inquiries and resolved issues promptly, maintaining high satisfaction ratings.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
Medical Assistant Intern
Broward Health
03.2024 - 06.2024
- Assisted healthcare professionals with patient intake and preparation for examinations.
- Maintained cleanliness and organization of examination rooms to uphold safety standards.
- Facilitated communication between patients and medical staff to enhance care coordination.
- Supported routine laboratory tests by collecting specimens and preparing samples for analysis.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Helped room over 35 patients in one day.
Education
Certificate of Technical Studies - Medical Assistant
Mcfatter Technical College
Davie, FL06-2024
Skills
- Customer Service
- Complaint handling
- Staff training
- Attention to detail
- Team supervision
- Problem-solving
- Goal setting
Languages
English
Native or Bilingual
Timeline
Medical Assistant Intern
Broward Health
03.2024 - 06.2024
Team Supervisor
Paragon Theaters
05.2021 - Current
Certificate of Technical Studies - Medical Assistant
Mcfatter Technical College