Summary
Work History
Education
Skills
Languages
Timeline
Generic

Chloe Nickle

Westbrook,ME

Summary

Dynamic and dependable high school student with extensive experience in customer service at The Daily Corner and Bei Capelli. Skilled in managing high-pressure situations while ensuring exceptional customer engagement and satisfaction. Proficient in cash handling and maintaining cleanliness standards, fostering a welcoming environment that enhances client experiences.

Work History

Ice Cream Server

The Daily Corner
06.2024 - 10.2024
  • Greeted customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, etc, to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Provided support to fellow team members when needed, creating a cohesive work environment.
  • Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
  • Collaborated with team members to maintain smooth operations during high-volume periods.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Maintained cleanliness and organization of serving and seating areas, promoting welcoming environment.
  • Kept freezer and storage areas organized, optimizing workflow and reducing preparation time.

Receptionist / Assistant

Bei Capelli
06.2024 - 08.2024
  • Utilized Phorest Computer System to schedule client appointments.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Greeted all clients professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled sensitive information discreetly while processing payments.
  • Maintained order and cleanliness of reception area, break room, and coffee bar for a professional and inviting atmosphere.
  • Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
  • Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
  • Contributed to positive employee morale by assisting colleagues when needed, demonstrating flexibility in adapting to changing priorities or schedules.
  • Maintained confidentiality of information regarding clients and company.
  • Organized and restocked hair products.

Education

Cheverus High School
Portland, Maine
06-2027

Skills

  • Customer engagement
  • Teamwork
  • Patience and empathy
  • Customer service
  • Cleaning, organization, and sanitizing
  • Professional appearance
  • Working under pressure
  • Order taking
  • Cash handling
  • Greeting customers
  • Work area cleanliness
  • Dependable and responsible
  • Food safety compliance

Languages

Spanish
Limited Working

Timeline

Ice Cream Server

The Daily Corner
06.2024 - 10.2024

Receptionist / Assistant

Bei Capelli
06.2024 - 08.2024

Cheverus High School
Chloe Nickle