Chloe Nygren
Lawrence,MN
Summary
Dynamic hospitality professional with extensive experience at Porterhouse Steakhouse and The Oread Hotel, excelling in customer service and guest engagement. Proven ability to enhance customer satisfaction through effective multitasking and exceptional communication. Skilled in crafting high-quality cocktails and resolving guest complaints, consistently fostering a welcoming atmosphere and building a loyal clientele.
Overview
5
5
years of professional experience
Work History
Hostess/Server/Barback/Bartender
Porterhouse Steakhouse
06.2021 - Current
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
Server/Bartender
The Oread - Bird Dog Bar/Rock and Hawk
07.2023 - 05.2025
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business and great reviews.
Hostess/Server
The Tavern Grill
01.2020 - 06.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Associate
Target
04.2020 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Nursing
The University of Kansas
Lawrence, KS05-2027
High School Diploma -
Totino-Grace High School
Fridley, MN06-2022
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Detail-oriented
- Interactive communication skills
- Exceptional communication
- Guest engagement
- Hospitality service expertise
- High volume dining
- Guest complaint resolution
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server/Bartender
The Oread - Bird Dog Bar/Rock and Hawk
07.2023 - 05.2025
Hostess/Server/Barback/Bartender
Porterhouse Steakhouse
06.2021 - Current
Sales Associate
Target
04.2020 - 07.2020
Hostess/Server
The Tavern Grill
01.2020 - 06.2021
Bachelor of Science - Nursing
The University of Kansas
High School Diploma -
Totino-Grace High School
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