Chloe Odom
Fort Myers,FL
Summary
Resourceful retail manager with 7+ years of experience in customer service, client relationship management, and sales. Proven track record of delivering exceptional service, driving customer retention, and increasing sales through upselling techniques. Aiming to join a high-performing team and implement strategies to further enhance profitability.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Footlocker, Champs, And Kids Footlocker
Fort Myers, FL
02.2023 - Current
- Ensured adherence to organizational policies
- Partnered with the manager to design strategies for profit maximization.
- Guided staff to improve skills and meet daily targets using practical and encouraging leadership.
- Completed inventory audits to identify losses and project demand.
- Guided team members and provided actionable feedback to enhance productivity
- Secured revenue by diligently overseeing transactions and deposits.
- Pinpointed opportunities for operational improvements.
Customer Service Representative Temp
Florida Governmantal Utility Authority
Fort Myers, FL
05.2022 - 11.2022
- Delivered friendly and knowledgeable assistance for all inquiries
- Handled incoming calls and emails, offering frontline customer support
- Showcased superior communication in addressing product issues
- Set up and activated customer accounts.
- Probed to identify service requirements, then accurately entered data into electronic systems.
- Escalated customer concerns to supervisors for swift resolution.
- Assisted customers in establishing payment plans
- Trained new staff to boost team efficiency
Assistant Manager
Footlocker, Footlocker
Boynton Beach, FL
06.2017 - 06.2021
- Mentored and coached 25+ associates to advance within the company
- Delivered exceptional customer service, resulting in 100% positive feedback across multiple surveys
- Assisted team members in achieving sales growth
- Enhanced sales volume through skilled support to both new and inactive customers.
- Coached team to develop both numbers and operational mindset.
- Maintained up-to-date knowledge of company products and services.
Stock Associate
Abercrombie & Fitch
Wellington, FL
06.2016 - 08.2016
- Ensured consistent organization by stocking pallets throughout shift
- Checked delivered merchandise and order information to verify shipment accuracy.
- Kept workspace organized and clean to ensure safety
- Steamed and disinfected all new shipment arrivals
- Updated seasonal displays regularly
- Processed inbound shipments of new products
- Maintained accurate inventory records by regularly performing stock counts and audits.
- Ensured continuous product availability on the sales floor by managing stock movements efficiently
- Developed efficient stocking strategies.
Education
Highschool Diploma -
Wellington Community High School
06.2016
Skills
- Confident
- Accountable
- Customer Rapport
- Resourceful
- Energetic
- Teamwork and Collaboration
- Team Leadership
- Problem Resolution
- Creative Thinking
Custom
References Jason Calhoun Manager Foot Locker (561)-736-4829 Ashley Simmons Manager Abercrombie & Fitch (561)-939-1393
Timeline
Assistant Manager
Footlocker, Champs, And Kids Footlocker
02.2023 - Current
Customer Service Representative Temp
Florida Governmantal Utility Authority
05.2022 - 11.2022
Assistant Manager
Footlocker, Footlocker
06.2017 - 06.2021
Stock Associate
Abercrombie & Fitch
06.2016 - 08.2016
Highschool Diploma -
Wellington Community High School
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