Chloe Ortega
Tyler
Summary
Gospel-centered leader with proven management experience and a commitment to effective ministry. Skilled in team leadership, staff development, and operational oversight, consistently delivering excellence in all tasks. Recognized for a strong work ethic and servant leadership, dedicated to supporting organizational missions at all levels.
Overview
3
3
years of professional experience
Work History
Order Processing Clerk
Coffee City USA
Tyler
09.2023 - Current
- Process and print customer orders using company software.
- Organize and prioritize printed orders for efficient workflow.
- Verify order accuracy before forwarding to the packaging department.
- Coordinate the timely transfer of orders to the packaging team.
- Maintain organized order records and ensure smooth daily operations.
- Support efficient warehouse and fulfillment processes by managing order documentation.
Wholesale Sales Representative
Coffee City USA
Tyler
09.2023 - Current
- Resolved customer complaints in a timely manner.
- Managed multiple accounts simultaneously while meeting deadlines.
- Followed up on sales leads to establish new accounts for wholesale orders.
- Developed new customer base via past relationships, telemarketing and networking.
- Attended trade shows and conferences as a representative of the company.
- Collaborated with sales manager and customer service to schedule deliveries for new clients.
- Resolved customer issues with missing products and account payment status to maintain satisfaction.
- Processed transactions accurately using point-of-sale systems and cash registers.
- Collaborated with team members to improve service efficiency and customer satisfaction.
- Maintained a professional demeanor while interacting with internal and external customers via phone or email.
- Prepared documents for meetings including agendas, minutes and presentations.
Cafe Manager
Coffee City USA
Tye
09.2023 - Current
- Managed daily operations of a busy cafe environment.
- Trained and supervised staff to ensure high service standards.
- Scheduled employee shifts to optimize coverage and productivity.
- Maintained inventory levels and ordered supplies as needed.
- Implemented health and safety protocols for food handling.
- Developed promotional strategies to boost customer engagement.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Coordinated with vendors to ensure quality product delivery.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Established relationships with local businesses or organizations that could refer customers to the cafe.
- Recruited, trained, managed and evaluated cafe staff performance.
Assiant site dierector
Mentoring Alliance
Tyler
08.2023 - 05.2024
- Oversaw daily operations to maintain high-quality service in program.
- Coordinated afterschool schedule for optimal program delivery.
- Facilitated difficult conversations with staff to address coaching needs.
- Communicated with parents regarding child behavior concerns.
- Completed day-to-day duties with accuracy and efficiency.
- Developed engaging Bible study activities and games for participants.
Senior Counselor
Mentoring Alliance
Tyler
05.2023 - 07.2023
- Supervised and mentored team of five camp counselors, ensuring adherence to camp policies and enhancing team accountability.
- Coached and trained staff, promoting professional growth and personal development to improve overall camp experience.
- Assisted with summer camp administration, including daily operations, scheduling, and program coordination.
- Served as a leadership resource for counselors by addressing challenges, promoting teamwork, and maintaining a positive camp environment.
- Ensured safe, organized, and engaging camper experience through effective staff oversight and streamlined operational support.
Education
High School Diploma -
Connally ISD
Waco, TXSkills
- Workflow organization
- Process improvement
- Problem solving
- Effective communication
- Relationship management
- Account management
- Staff training
Timeline
Order Processing Clerk
Coffee City USA
09.2023 - Current
Wholesale Sales Representative
Coffee City USA
09.2023 - Current
Cafe Manager
Coffee City USA
09.2023 - Current
Assiant site dierector
Mentoring Alliance
08.2023 - 05.2024
Senior Counselor
Mentoring Alliance
05.2023 - 07.2023
High School Diploma -
Connally ISD