Chloe Ortiz
Visalia,CA
Summary
I am driven by a commitment to enhancing well-being, leveraged multicultural competence and exceptional communication skills at Dignity Memorial to significantly improve client satisfaction. By coordinating with community resources and advocating for client needs, always ensured personalized and compassionate service with customer service & contributing to the company's reputation for excellence in support services. I am well organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Over time gained lots of counseling and crisis intervention expertise. Offering comprehensive background in Funeral & Insurance Industry, as well as strong interpersonal, organizational and computer skills that helps build client rapport and assesses needs to provide appropriate resources.
Overview
3
3
years of professional experience
Work History
Family Service Counselor
Dignity Memorial
2023.07 - Current
- Promoted overall family well-being through targeted interventions, addressing emotional, mental, and physical health concerns.
- Assisted families in crisis situations by providing immediate support and coordinating with relevant community resources.
- Advocated for clients' best interests when interacting with other professionals, ensuring that their needs were prioritized and met.
- Coordinated paperwork and required records to meet all business and legal requirements.
Funeral Arranger
Dignity Memorial
2022.02 - 2023.07
- Enhanced family satisfaction by providing compassionate and personalized funeral arrangement services.
- Conducted pre-need consultations with individuals seeking assistance in proactively planning their own funerals or those of loved ones to alleviate future burdens on surviving family members.
- Empowered staff through ongoing training initiatives focusing on customer service excellence within the funeral industry context.
- Leveraged extensive knowledge of local customs and traditions when working with diverse clientele, enabling tailored funeral experiences that honored family values and beliefs.
- Developed strong relationships with local clergy members and officiants to coordinate meaningful and personalized ceremonies for each client.
- Adhered to strict confidentiality guidelines to maintain privacy for families during their difficult time of loss.
- Continuously improved service offerings by soliciting feedback from clients and implementing changes based on their suggestions, resulting in increased client satisfaction ratings over time.
- Collaborated with various vendors to ensure timely delivery of materials and services, resulting in smooth and seamless funeral events.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Secured and filed burial permits and made funeral arrangements.
Funeral Attendant
Dignity Memorial
2021.06 - 2022.07
- Drove company vehicles to transport remains or families to services.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Provided personal assistance, emotional support and personal care to clients.
- Improved family satisfaction by providing compassionate and attentive assistance during funeral services.
- Assisted in managing funeral home operations, contributing to overall business success and growth.
- Facilitated seamless communication between various parties involved in the funeral process, promoting positive experiences for all involved.
Education
Dinuba High School
Dinuba, CASkills
- Multicultural Competence
- Sales expertise
- Family Dynamics Understanding
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Active Listening
- Interpersonal Communication
- Client Needs Assessment
- Customer Service Specialist
- Insurance Filing/Claims
Accomplishments
- Achieved Funeral Arranger Position through effectively helping with Funeral Attendant Position that then led me to a Family Service Councilor.
- Received my CA Insurance License for Life Limited
Timeline
Family Service Counselor
Dignity Memorial
2023.07 - Current
Funeral Arranger
Dignity Memorial
2022.02 - 2023.07
Funeral Attendant
Dignity Memorial
2021.06 - 2022.07
Dinuba High School
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