Chloe Osterman

• Organized materials and resources for events, enhancing accessibility for team members.
• Learned industry best practices in event management through hands-on experience and training sessions.
• Liaised with venue staff to ensure proper setup and breakdown of event spaces according to requirements.
• Participated in brainstorming sessions to generate creative ideas for enhancing future events experiences.
• Facilitated efficient communication between different departments involved in the organization of events.

• Processed nightly financial reports to ensure accuracy and compliance with accounting standards.
• Conducted audits of cash handling procedures, identifying discrepancies and resolving issues promptly.
• Managed guest check-in/check-out processes, providing exceptional customer service throughout the night shift.
• Utilized property management software to update reservations and maintain accurate room availability records.
• Monitored security protocols during evening shifts, ensuring safety of guests and property.
• Assisted in preparing daily occupancy reports for management review, enhancing operational transparency.

• Delivered exceptional guest service in a fast-paced resort environment
• Handled POS systems, inventory, and food prep
• Earned ServSafe Food and Bev certification, and Alcohol Certification.

• Assisted in project coordination, ensuring timely completion of tasks and adherence to deadlines.
• Developed and maintained documentation for workflow processes, enhancing team efficiency and communication.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

• Developed and scheduled engaging content across multiple social media platforms.
• Assisted in analyzing social media metrics to refine marketing strategies.
• Collaborated with design team to create visually appealing graphics for campaigns.
• Researched industry trends to identify opportunities for audience engagement.

• Prepared menu items following company recipes and quality standards
• Operated kitchen equipment (ovens, dough rollers, etc.) safely and efficiently
• Maintained cleanliness and organization of the store, including front counter, kitchen, and dining area
• Handled cash register operations and process transactions

• On call 24 hours a day,
• Planned and executed team bonding events and camp wide activities
• Helped prepare and serve 3 meals a day
• Sterilized kitchens, cabins, medical center, and showers.

• Prepared menu items following company recipes and quality standards
• Operated kitchen equipment (ovens, dough rollers, etc.) safely and efficiently
• Maintained cleanliness and organization of the store, including front counter, kitchen, and dining area
• Handled cash register operations and processed transactions