Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress

Chloe Pedrosa

Hopewell Junction,NY

Summary

Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service skills at IHOP to enhance guest satisfaction and streamline operations. My expertise in complaint resolution and team collaboration has consistently improved service delivery, contributing to a significant increase in customer retention.

Overview

6
6
years of professional experience

Work History

Waitress

IHOP
04.2024 - 09.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Customer Service Representative

Chime
01.2023 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Retail Sales Associate

Forever 21
07.2021 - 10.2022

My roles were greeting customers, using a computer system, sorting items, helping customers find items, and looking after store and helped with product questions, selections, and purchases.

Barista

Dunkin
08.2020 - 03.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Waitress

Peppermill Fireside Lounge
12.2019 - 06.2020

My job included cleaning, serving food, multitasking, and making sure customers are satisfied. Teamwork is very important to me. On busy days although I am a waitress I will help in any position I can.

  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Barista

Bungalow Coffee Co
02.2019 - 10.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.

Education

Valley Central
Montgomery, NY
06.2023

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cleanliness
  • Order Taking
  • Cash Handling
  • Safe Food Handling
  • Hospitality service expertise
  • Handling Complaints
  • Menu Recommendations
  • Payment Processing
  • Service prioritization
  • Food Running
  • Memory retention
  • Complex Problem-Solving
  • Table Setting
  • Order Accuracy
  • Accurate money handling
  • Complaint resolution
  • Menu Memorization
  • Food safety understanding
  • Performance Improvement
  • Supply Restocking
  • High-volume dining
  • Bill computation
  • Order delivery practices
  • Food inspection
  • Item promotion
  • Bar terminology
  • Food and beverage pairings
  • Food station setup
  • Daily specials memorization
  • Sales expertise
  • Guest Relations Management
  • Table setting knowledge
  • Compliance standards

Languages

French
Limited Working

Timeline

Waitress

IHOP
04.2024 - 09.2024

Customer Service Representative

Chime
01.2023 - 06.2023

Retail Sales Associate

Forever 21
07.2021 - 10.2022

Barista

Dunkin
08.2020 - 03.2021

Waitress

Peppermill Fireside Lounge
12.2019 - 06.2020

Barista

Bungalow Coffee Co
02.2019 - 10.2019

Valley Central
Chloe Pedrosa