Chloe Peltonen
cna
Manitowoc,WI
Summary
Dedicated Certified Nursing Assistant skilled in patient care, communication, and HIPAA compliance. Known for building strong patient relationships and implementing process improvements to enhance care efficiency's extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care .
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
BayCare Pain Management
Manitowoc, WI
06.2025 - Current
- Monitored vital signs and reported changes to healthcare team for timely intervention.
- Trained new staff on procedures and best practices, fostering a supportive work environment.
- Implemented process improvements that enhanced patient care efficiency and satisfaction levels.
- Educated patients on pain management techniques, enhancing understanding of treatment plans.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Developed standard operating procedures for routine tasks to streamline clinic operations.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Assisted medical professionals in administering treatments, ensuring a safe and comfortable environment for patients.
- Supported needs of 25+ residents under long-term care.
Nursing Assistant
Complete Care Services
Manitowoc, WI
06.2023 - Current
- Assisted patients with daily living activities, ensuring comfort and care.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient information accurately in electronic health records.
- Collaborated with healthcare teams to develop and implement patient care plans.
- Maintained clean and organized patient environments in accordance with health standards.
- Trained new staff on best practices for patient care and facility protocols.
- Monitored patient conditions, reporting changes to nursing staff for timely interventions.
- Responded quickly to emergency situations involving patients, demonstrating strong critical thinking skills under pressure while working closely with the medical team to provide lifesaving interventions.
- Improved patient comfort by providing compassionate and attentive care to individuals with various needs.
- Assisted in daily living activities for patients, promoting independence and dignity throughout the caregiving process.
- Supported nursing staff during medical procedures by providing necessary supplies and equipment, as well as assisting in patient positioning.
- Supported needs of 30+ residents under long-term care.
Customer Service Cashier
Festfoods
Manitowoc, WI
01.2021 - 07.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints with professionalism and accuracy.
- Maintained clean and organized checkout areas to enhance customer experience.
- Collaborated with team members to improve service delivery during peak hours.
- Assisted in training new cashiers on operational procedures and best practices.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Technical Certificate - Patient Service Specialist
Lakeshore College
Cleveland, WI01-2026
High School Diploma -
LincolnHighSchool
Manitowoc, WI06-2025
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Bedside manner
- Electronic charting
- Patient-focused care
- Companionship and emotional support
- Adaptable
- Geriatric care
- Patient relationship building
- Maintaining privacy
- Complex Problem-solving
Certification
- CNA - Certified Nurse Assistant
- cpr , [american heart assosiation - 2028
- medicare billing Training - 01/19/2026
- world of medicare Training - [01/19/2026]
- national safety compliance HIPAA training 01/21/2026
- national safety compliance Workplace bloodborne Pathogen's 01/21/2026
Languages
English
Timeline
Certified Nursing Assistant
BayCare Pain Management
06.2025 - Current
Nursing Assistant
Complete Care Services
06.2023 - Current
Customer Service Cashier
Festfoods
01.2021 - 07.2024
Technical Certificate - Patient Service Specialist
Lakeshore College
High School Diploma -
LincolnHighSchool