Chloe Pennock
Snohomish
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Abercrombie & Fitch
02.2023 - Current
- Oversee daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Develop strong working relationships with staff, fostering a positive work environment.
- Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentor junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assist in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Instagram Manager
Plato's Closet
07.2022 - 02.2023
- Enhanced online engagement with the creation of compelling content for various platforms.
- Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
- Increased website traffic by over 360k users in a 6 month span through effective cross-promotion and link sharing on social media channel; increasing followers by 15%.
- Analyzed performance metrics to identify trends and areas for improvement in future campaigns.
- Monitored comments sections across platforms to address negative feedback and maintain brand reputation.
Manager
Plato's Closet
07.2019 - 02.2023
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associates Degree - Integrated Studies/Arts (Communications)
Cascadia Community College
06.2022
Skills
- Money handling
- Time management
- Retail operations
- Team training and development
- Employee scheduling
- Recruiting and interviewing
- Customer relationship management (CRM)
- Sales reporting and forecasting
- Performance reviewing
- Staff supervision
Timeline
Assistant Manager
Abercrombie & Fitch
02.2023 - Current
Instagram Manager
Plato's Closet
07.2022 - 02.2023
Manager
Plato's Closet
07.2019 - 02.2023
Associates Degree - Integrated Studies/Arts (Communications)
Cascadia Community College
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