Chloe Pointer
Raleigh,NC
Summary
Friendly Apprentice Hairdresser with a background in the beauty and salon industry. Adept at greeting customers, making appointments and helping customers feel comfortable. Skilled at washing, cutting and coloring hair. Adroit at coloring treatments and a sound knowledge of current hairstyles and trends.
Enthusiastic Cosmetologist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding and training in Cosmetology. Motivated to learn, grow and excel in the exciting, dynamic Cosmetology industry.
Detail-oriented, ambitious Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.education. Sound knowledge of current hairstyles and trends.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Rex Hospital
Raleigh, NC
10.2019 - 04.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained best-in-class standards for individualized care in 300-bed unit by continuously checking in with patients and families and quickly providing care.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Assisted coworkers in switch from legacy to new software and completed subsequent training sessions in 20 days.
Assistant Salon Director
Sun Tan City
Raleigh, NC
08.2019 - 02.2020
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Maintained general appointment calendar and set shift schedules.
- Scheduled employees to maintain adequate coverage during business hours.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Managed cash flow, business transactions, banking and accounting processes.
- Achieved personal sales goals by upselling products to meet individual needs.
- Consistently received positive feedback from guests on performance reviews.
- Handled employee scheduling and coverage needs during business hours.
- Promoted business through marketing initiatives and use of social media.
- Maintained excellent customer service standards to win customer loyalty and retention and build customer base by 30%.
- Established long-term client relationships, increasing sales 45% while developing additional opportunities through networking and referrals.
- Removed outdated policies and modernized structure.
Education
Associate of Arts - Cosmetology Education
Paul Mitchell The School Raleigh
Raleigh, NC09.2022
Skills
- Critical Thinking
- Customer Needs Assessment
- Originality and Creativity
- Beauty Treatment Recommendation
- Adaptable to Changing Client Needs
- Social Media Platforms
- Nail Treatments
- Hair Coloring and Styling
- Salon Industry Knowledge
- Chemical Composition
- Scalp Massages
- Hair and Face Analysis
- Styling Suggestions
- Shampooing and Conditioning
- Waxing and Hair Removal Techniques
- Lash and Brow Maintenance
- Treatment Plans
- Special Occasion Styling
- Hair Extensions
- Skin Condition Diagnosis and Treatment
- Safety Practices
- Client Satisfaction
- Hazardous Chemicals
- Customer Loyalty
- Guest Services
- Texturizing Services
- Client Needs Assessment
- Market Trend Analysis
- Clipper and Trimmer Operation
- Tool, Equipment and Surface Sanitizing
- Problem Anticipation and Resolution
- Eyebrow Shaping
- Hair Coloring Techniques
- Hair Straightening and Curling
- Great Active Listening Skills
- Manicure Design
- Persuasion and Personal Influence
- Video Tutorials
- Corporate Policies and Procedures
- Corporate Policies and Procedures
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Collaborated with team of 10 in the development of cosmetology best practices .
- Achieved increase in customer satisfaction through effectively helping with issues.
- Documented and resolved policies which led to efficiency.
Certification
- CNA - Certified Nurse Assistant
- Temporary License Cosmetology
- Cosmetology License - 3 months
Timeline
Certified Nursing Assistant
Rex Hospital
10.2019 - 04.2021
Assistant Salon Director
Sun Tan City
08.2019 - 02.2020
Associate of Arts - Cosmetology Education
Paul Mitchell The School Raleigh
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