Chloe Poluka
San Antonio,TX
Summary
Esthetician with strong business, sales, and customer service skills necessary to meet spa goals and exceed client expectations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Licensed Esthetician
Self Employed Services
San Antonio, Texas
02.2023 - Current
- Provided personalized skincare consultations to assess client needs.
- Performed a variety of esthetic treatments including facials and waxing.
- Maintained a clean and organized treatment space for optimal client experience.
- Developed and implemented marketing strategies to attract new clients.
- Monitored inventory of skincare products and supplies for timely replenishment.
- Offered lash application, waxing services and brow and eyelash tinting services.
Corporate Trainer
Olive Garden
San Antonio
03.2017 - Current
- Developed training programs for new hires at a prominent dining establishment.
- Facilitated workshops on customer service and teamwork for restaurant staff.
- Evaluated training effectiveness through feedback and assessments from employees.
- Collaborated with management to identify training needs across various departments.
- Increased program success by proactively reviewing different system aspects to identify and address enhancement opportunities.
Assistant Manager
Olive Garden
San Antonio, Tx
03.2017 - Current
- Assisted in daily operations and managed team schedules.
- Coordinated staff training sessions to enhance service quality.
- Developed and maintained operational procedures for efficiency.
- Resolved customer inquiries and complaints effectively.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Head Bartender
Olive Garden
San Antonio, Tx
03.2017 - Current
- Managed bar operations ensuring smooth service during peak hours.
- Trained and mentored new bartenders on drink preparation and customer service.
- Developed cocktail menus reflecting seasonal ingredients and customer preferences.
- Provided exceptional customer service to enhance guest experiences at the bar.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
Education
Esthetics License - Cosmetics
Ogle School
San Antonio, TX 09.2022 - 02.2023
Bachelor of Arts - Medical Humanities
The University of Texas At San Antonio
San Antonio, TX 08.2016 - 12.2020
Skills
- Client consultations
- Skincare treatments
- Inventory management
- Marketing strategies
- Social media marketing
- Product recommendation expertise
- Sales expertise
Certification
Esthetics license, lash application certification, certified behavior analyst
Timeline
Licensed Esthetician
Self Employed Services
02.2023 - Current
Esthetics License - Cosmetics
Ogle School
09.2022 - 02.2023
Corporate Trainer
Olive Garden
03.2017 - Current
Assistant Manager
Olive Garden
03.2017 - Current
Head Bartender
Olive Garden
03.2017 - Current
Bachelor of Arts - Medical Humanities
The University of Texas At San Antonio
08.2016 - 12.2020