Chloe Pope
Wyoming,MN
Summary
I am a highly motivated employee with a strong desire to take on new challenges. I possess a strong work ethic, adaptability, and exceptional interpersonal skills. I'm highly organized, proactive, and punctual with a team-oriented mentality going in everyday. I have experience with team leadership, ensuring smooth operations and high productivity throughout the shift. While utilizing effective communication skills and strategic planning to maintain a positive work environment. I also have knowledge in tracking sales and volume of customer traffic, to better ensure inventory management.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2024 - 03.2025
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Observed each team member to carry out duties and provided constructive criticism.
- Maintained accurate inventory levels through diligent oversight and thorough record keeping practices.
- Provided support to upper management by generating comprehensive reports detailing productivity, employee performance, inventory levels, and other relevant metrics from the night shift operations.
- Implemented quality control measures to ensure products met company standards before leaving the facility during the night shift operations.
Barista
Starbucks
10.2023 - 09.2024
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Maintained calm demeanor during high-volume periods and special events
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Followed health, safety and sanitation guidelines to pass state inspections
- Addressed and resolved customer concerns to maintain brand loyalty
- Supported highest standards of conduct and service to support company reputation
- Received and accurately processed customer payments
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational
- Utilized POS system to receive and process customer payments
- Input orders into point of sale system and handled customer payments
- Checked brewing equipment for proper functionality
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning
- Created signs and displays to advertise store products or events
- Weighed, ground and packed coffee beans for customer purchase
Barista
Starbucks
11.2021 - 08.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Maintained calm demeanor during high-volume periods and special events
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Followed health, safety and sanitation guidelines to pass state inspections
- Addressed and resolved customer concerns to maintain brand loyalty
- Supported highest standards of conduct and service to support company reputation
- Received and accurately processed customer payments
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational
- Utilized POS system to receive and process customer payments
- Input orders into point of sale system and handled customer payments
- Checked brewing equipment for proper functionality
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning
- Created signs and displays to advertise store products or events
- Weighed, ground and packed coffee beans for customer purchase
Receptionist
Pillars of White Bear
06.2021 - 02.2022
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Updated and recorded customer or client information to maintain accounts
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Sorted incoming mail and directed to correct personnel each day
- Maintained daily calendars, set appointments with clients and planned daily office events
- Greeted and directed visitors to appropriate personnel and answered average of 50-80 calls and emails daily
- Scheduled and confirmed appointments and meetings for management team
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling
- Reported suspicious individuals to supervisor
- Served as company concierge to employees requiring assistance help with travel arrangements
- Greeted visitors, answered general questions and directed to appropriate locations
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
- Greeted visitors entering establishment to determine nature and purpose of visit
- Scheduled appointments and maintained and updated appointment calendars
- Monitored reception area to provide consistently safe, hazard-free environment for customers
- Protected residents' rights by maintaining confidentiality of personal and financial information
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel
- Supplied callers with office address and directions, employee email addresses and phone extensions
- Transmitted information or documents to clients through email, mailings or facsimile machine
- Investigated and analyzed client complaints to identify and resolve issues
- Coordinated pick-up and delivery of express mail services
- Composed and prepared routine correspondence, letters and reports with job-related software
- Scheduled space or equipment for special programs, meetings and conferences
- Used company badge system to create badges for new employees and visitors
Front Desk Representative
Domino's Pizza
06.2020 - 11.2020
- Conducted transactions, confirming customer information and processing according to standard protocol
- Handled payment processing and provided customers with receipts and proper bills and change
- Received incoming calls and coordinated with staff to fulfill customer requests
- Managed customer complaints and rectified issues to complete satisfaction
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Welcomed patrons to front desk and engaged in friendly conversations while conducting ordering process
- Collaborated with staff to meet incoming customer needs, smooth check-in processes and maximize satisfaction
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
- Cultivated professional relationships with customers, improving customer retention through coordinated service
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety
- Facilitated successful front desk operations for high-volume periods
- Processed 30-50 telephone and walk-in reservations per 1 hour
Education
No Degree - Business Management
Hamline Univeristy
Saint Paul, MN05-2026
High School Diploma -
Forest Lake Senior High School
Forest Lake, MN06-2022
Skills
- Customer service
- Inventory management
- Team leadership
- Process improvement
- Financial management
- Staff training and development
- Managing schedules
- Documentation and reporting filing
Activities & Accomplishments
- I was apart of the LINK Leadership Team for incoming freshmen and transfer students in my high school.
- I was also apart of the honors program Tri-M music society where I graduated as a music honoree in my high school graduation.
- I was the head of the chamber orchestra ensemble
Projects
- I have taught private violin and cello lessons and have saw success from teachings. My students have used the skills I have taught them to get into club orchestral assembles, along with branching into collaborative efforts.
References
Dave Nordberg Phone#: 763-443-6748
Maggie Elliott-Ros Phone #: 828-208-6806
EmmaMae Bourdaux Phone #: 651-352-7501
Timeline
Shift Supervisor
Starbucks
09.2024 - 03.2025
Barista
Starbucks
10.2023 - 09.2024
Barista
Starbucks
11.2021 - 08.2022
Receptionist
Pillars of White Bear
06.2021 - 02.2022
Front Desk Representative
Domino's Pizza
06.2020 - 11.2020
No Degree - Business Management
Hamline Univeristy
High School Diploma -
Forest Lake Senior High School
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