Summary
Overview
Work History
Education
Skills
Activities
Languages
Timeline

Chloe Pope

Wyoming

Summary

Highly motivated employee with a strong desire to take on new challenges. Possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Highly organized, proactive, and punctual with a team-oriented mentality. Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Knowledgeable in tracking sales and volume of customer traffic, to better ensure inventory management.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
09.2024 - 03.2025
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Maintained accurate inventory levels through diligent oversight and thorough record keeping practices.
  • Provided support to upper management by generating comprehensive reports detailing productivity, employee performance, inventory levels, and other relevant metrics from the night shift operations.
  • Implemented quality control measures to ensure products met company standards before leaving the facility during the night shift operations.

Barista

Starbucks
10.2023 - 09.2024
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
  • Prepared and served coffee, espresso drinks, blended coffees and teas
  • Maintained calm demeanor during high-volume periods and special events
  • Managed morning rush of customers daily with efficient, levelheaded customer service
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product
  • Memorized recipes for specialty coffee beverages and seasonal offerings
  • Followed health, safety and sanitation guidelines to pass state inspections
  • Collected payments and provided accurate change
  • Created complex, hand-crafted beverages based upon customer preferences
  • Addressed and resolved customer concerns to maintain brand loyalty
  • Memorized official and off-menu coffee and tea preparations
  • Supported highest standards of conduct and service to support company reputation
  • Described menu items to customers and suggested products based on stated preferences
  • Received and accurately processed customer payments
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves
  • Stocked customer service stations with paper products or beverage preparation items
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational
  • Implemented recycling and compost programs to reduce trash waste and improve green footprint
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
  • Prepared and served hot or cold beverages
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards
  • Utilized POS system to receive and process customer payments
  • Input orders into point of sale system and handled customer payments
  • Described menu items to customers and suggested appealing products
  • Provided customers with product details, coffee blends and preparation descriptions
  • Utilized coffee maker, espresso machine and French press to prepare coffee
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits
  • Restocked product displays based on demand and projected sales
  • Demonstrated techniques on using multiple beverage machines with new team members
  • Recommended pastries and sandwiches to pair with customers' beverages
  • Checked brewing equipment for proper functionality
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning
  • Created signs and displays to advertise store products or events
  • Weighed, ground and packed coffee beans for customer purchase

Barista

Starbucks
11.2021 - 08.2022
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
  • Prepared and served coffee, espresso drinks, blended coffees and teas
  • Maintained calm demeanor during high-volume periods and special events
  • Managed morning rush of customers daily with efficient, levelheaded customer service
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product
  • Memorized recipes for specialty coffee beverages and seasonal offerings
  • Followed health, safety and sanitation guidelines to pass state inspections
  • Collected payments and provided accurate change
  • Created complex, hand-crafted beverages based upon customer preferences
  • Addressed and resolved customer concerns to maintain brand loyalty
  • Memorized official and off-menu coffee and tea preparations
  • Supported highest standards of conduct and service to support company reputation
  • Described menu items to customers and suggested products based on stated preferences
  • Received and accurately processed customer payments
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves
  • Stocked customer service stations with paper products or beverage preparation items
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational
  • Implemented recycling and compost programs to reduce trash waste and improve green footprint
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
  • Prepared and served hot or cold beverages
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards
  • Utilized POS system to receive and process customer payments
  • Input orders into point of sale system and handled customer payments
  • Described menu items to customers and suggested appealing products
  • Provided customers with product details, coffee blends and preparation descriptions
  • Utilized coffee maker, espresso machine and French press to prepare coffee
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits
  • Restocked product displays based on demand and projected sales
  • Demonstrated techniques on using multiple beverage machines with new team members
  • Wrapped, labeled and dated food items for sale
  • Recommended pastries and sandwiches to pair with customers' beverages
  • Checked brewing equipment for proper functionality
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning
  • Created signs and displays to advertise store products or events
  • Weighed, ground and packed coffee beans for customer purchase

Receptionist

Pillars of White Bear
06.2021 - 02.2022
  • Scheduled and confirmed appointments
  • Answered and directed incoming calls using multi-line telephone system
  • Served visitors by greeting, welcoming and directing to appropriate personnel
  • Updated and recorded customer or client information to maintain accounts
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
  • Sorted incoming mail and directed to correct personnel each day
  • Maintained daily calendars, set appointments with clients and planned daily office events
  • Greeted and directed visitors to appropriate personnel and answered average of 50-80 calls and emails daily
  • Scheduled and confirmed appointments and meetings for management team
  • Oversaw office inventory by restocking supplies and submitting purchase orders
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling
  • Reported suspicious individuals to supervisor
  • Served as company concierge to employees requiring assistance help with travel arrangements
  • Greeted visitors, answered general questions and directed to appropriate locations
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
  • Greeted visitors entering establishment to determine nature and purpose of visit
  • Scheduled appointments and maintained and updated appointment calendars
  • Monitored reception area to provide consistently safe, hazard-free environment for customers
  • Protected residents' rights by maintaining confidentiality of personal and financial information
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel
  • Supplied callers with office address and directions, employee email addresses and phone extensions
  • Transmitted information or documents to clients through email, mailings or facsimile machine
  • Investigated and analyzed client complaints to identify and resolve issues
  • Coordinated pick-up and delivery of express mail services
  • Composed and prepared routine correspondence, letters and reports with job-related software
  • Scheduled space or equipment for special programs, meetings and conferences
  • Used company badge system to create badges for new employees and visitors

Front Desk Representative

Domino's Pizza
06.2020 - 11.2020
  • Conducted transactions, confirming customer information and processing according to standard protocol
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Received incoming calls and coordinated with staff to fulfill customer requests
  • Managed customer complaints and rectified issues to complete satisfaction
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting ordering process
  • Collaborated with staff to meet incoming customer needs, smooth check-in processes and maximize satisfaction
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods
  • Cultivated professional relationships with customers, improving customer retention through coordinated service
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety
  • Facilitated successful front desk operations for high-volume periods
  • Processed 30-50 telephone and walk-in reservations per 1 hour

Education

No Degree - Business Management And Accounting

Hamline Univeristy, Saint Paul, MN
05-2026

High School Diploma -

Forest Lake Senior High School, Forest Lake, MN
06-2022
  • Honoree of Tri-M Music Honors
  • Extracurricular Activities:

-LINK Leadership Team Member

-Head of Chamber Orchestra Ensemble

Skills

  • Safe Food Handling Practices
  • Customer Service
  • Equipment and Store Cleaning
  • Cash Handling
  • Relationship Building
  • Coordinating Orders
  • Detail-Oriented
  • Inventory Management
  • POS System Operation
  • Solid Problem Solver
  • Business Operations Understanding
  • Office Equipment Operations
  • Multi-Line Telephone Skills
  • Appointment Scheduling
  • Inventory control and record keeping
  • Safety awareness
  • Financial management
  • Team collaboration and leadership
  • Staff training and development

Activities

  • I was LINK Leader in my high school for incoming freshman students and transfer students.
  • I was also apart of the honors program Tri-M music society.

Languages

Spanish
Limited Working

Timeline

Shift Supervisor - Starbucks
09.2024 - 03.2025
Barista - Starbucks
10.2023 - 09.2024
Barista - Starbucks
11.2021 - 08.2022
Receptionist - Pillars of White Bear
06.2021 - 02.2022
Front Desk Representative - Domino's Pizza
06.2020 - 11.2020
Hamline Univeristy - No Degree, Business Management And Accounting
Forest Lake Senior High School - High School Diploma,

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Chloe Pope