Greeted and seated guests, ensuring prompt and courteous service.
Managed reservation system, optimizing seating arrangements for efficiency.
Assisted with menu explanations, enhancing guest dining experience.
Collaborated with servers to maintain smooth restaurant operations during peak hours.
Monitored dining area cleanliness, upholding high standards of hygiene and presentation.
Supported special events by coordinating seating plans and guest flow management.
Adapted quickly to changing circumstances, maintaining professionalism under pressure.
Answered customer questions about hours, seating, and menu information.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Answered phone calls to take orders, give information and document reservations.
Completed daily side work and opening and closing duties without fail.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
IEP Team Leader at Somerville Public Schools-Argenziano School and West Somerville Neighborhood SchoolIEP Team Leader at Somerville Public Schools-Argenziano School and West Somerville Neighborhood School