Chloe Pratt
Sherman,TX
Summary
Developed expertise in customer relationship management and problem-solving in fast-paced environment. Honed skills include effective communication and strategic thinking, aimed at improving customer satisfaction. Looking to transition into new field, leveraging these transferable skills.
Overview
3
3
years of professional experience
Work History
Costumer Experience Manager
Michaels Craft Store
Sherman, TX
12.2024 - Current
- Trained new cashiers on customer service protocols and register operations.
- Collaborated with team members to create visually appealing merchandise displays.
- Processed returns and exchanges while adhering to store policies and procedures.
- Conducted customer feedback surveys to identify areas for improvement in service.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Maintained cleanliness and organization of the checkout area for a positive experience.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
Carhop Server
Sonic
Sherman, TX
05.2024 - 10.2024
- ## Industry-Standard Skills
- Delivered food and drink orders to customers in a timely manner.
- Maintained cleanliness of the service area to enhance customer experience.
- Operated point-of-sale systems accurately for efficient transaction processing.
- Restocked supplies and organized inventory to ensure operational readiness.
- Greeted customers warmly and took their orders with attention to detail.
- Communicated special requests or dietary needs effectively between customers and kitchen staff.
- Provided friendly service, creating a welcoming environment for all patrons.
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty during visits.
- Gathered customer feedback to identify opportunities for improving service quality.
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Answered guest questions and promoted special products.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
Cashier
Panera Bread
Sherman
05.2023 - 04.2024
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering the store and responded promptly to customer needs.
- Processed customer transactions quickly and accurately using point-of-sale systems.
- Assisted customers with loyalty program sign-ups and inquiries for enhanced engagement.
- Monitored inventory levels at checkout to maintain stock availability and minimize delays.
- Collaborated with team members to ensure a seamless customer experience during peak hours.
- Conducted regular audits of cash drawers to verify accuracy and prevent discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
Soccer referee
Texoma Soccer Referee Association
Sherman
04.2023 - 11.2023
- Inspected sporting equipment for compliance with safety and event regulations.
- Explained and taught regulations and rules to players and coaches.
- Promoted good sportsmanship among players.
- Communicated with fans, coaches, players, and other umpires.
- Navigated difficult situations using effective communication and explanation of game rules.
- Stayed physically fit to keep up with the pace of games.
- Monitored players to identify any rule violations and issue appropriate penalties.
- Enforced game rules consistently while maintaining the flow of play during matches.
- Coordinated with fellow referees to ensure accurate calls and effective teamwork.
- Monitored game conditions, making adjustments as needed to maintain safety standards.
- Provided constructive feedback to players on performance and adherence to regulations.
Education
High School Diploma -
Sherman High School
Sherman05.2025
Skills
- Detail-oriented team player with strong organizational skills
- Ability to handle multiple projects simultaneously
- Able to multitask
- Data analytics
- Customer empathy
- Voice of customer analysis
- Cross-functional collaboration
- Decision-making
- Staff management
Timeline
Costumer Experience Manager
Michaels Craft Store
12.2024 - Current
Carhop Server
Sonic
05.2024 - 10.2024
Cashier
Panera Bread
05.2023 - 04.2024
Soccer referee
Texoma Soccer Referee Association
04.2023 - 11.2023
High School Diploma -
Sherman High School