Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chloe Pustelnik

Summary

Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity.

Overview

12
12
years of professional experience

Work History

Operations Manager & HR

Power Connector LLC
02.2023 - Current
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Improved compliance with health and safety regulations by developing and implementing comprehensive training for all staff.
  • Implemented performance management systems that provided clear metrics for employee evaluation and development.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans.
  • Assisted with writing job postings and job descriptions for boards.
  • Collaborated with managers to identify and address employee relations issues.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Identified payroll compliance issues and worked with corporate HR to swiftly resolve.
  • Maintained compliance with labor laws and regulations, minimizing legal risks.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
  • Recognized, documented, and advised on removal of hazards.
  • Evaluated incident reports, determining root causes and implementing preventive measures to avoid recurrence.
  • Inspected facilities for adherence to fire, hazard, and safety guidelines.
  • Developed Lockout/Tagout protocols specific to each piece of machinery within the facility as per OSHA guidelines.
  • Coached employees, managers, and executives on effective safety policies.
  • Implemented hazard communication programs for chemical handling/storage procedures, maintaining MSDS records for easy access by employees during emergencies or routine operations.
  • Recommended changes to company culture to improve safety and meet changing demands.
  • Provided new-employee health and safety orientations and developed materials for presentations.
  • Formulated policies and procedures to streamline operations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Enhanced team collaboration and communication by introducing new project management tool Active Collab, leading to more efficient project completions.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Increased production efficiency by optimizing plant layout and implementing process improvements.

Director of Planning

Framerica Corp
02.2013 - 02.2023
  • Optimized workflow processes through continuous analysis of operations, identifying opportunities for improvement in both efficiency and effectiveness.
  • Enhanced collaboration with cross-functional teams to ensure alignment of goals and objectives.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Defined, implemented, and revised operational policies and guidelines.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
  • Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
  • Implemented quality control measures to maintain high standards of service delivery.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Improved team performance by implementing new KPI tracking systems and providing regular feedback.
  • Leveraged analytical tools to provide insight and enhance performance.
  • Worked with technical resources to conduct root cause analysis and prevent future issues.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Education

Master of Arts - Industrial And Organizational Psych/HR Management

Touro University Worldwide
Los Alamitos, CA
08.2020

Bachelor of Arts - Psychology

Stony Brook University
Stony Brook
05.2019

Skills

  • Team Leadership
  • Problem-Solving
  • Operational Efficiency
  • Training and mentoring
  • Performance Appraisal

Timeline

Operations Manager & HR

Power Connector LLC
02.2023 - Current

Director of Planning

Framerica Corp
02.2013 - 02.2023

Master of Arts - Industrial And Organizational Psych/HR Management

Touro University Worldwide

Bachelor of Arts - Psychology

Stony Brook University

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Chloe Pustelnik