Chloe Ramirez
New York
Summary
Motivated and adaptable college student with a strong foundation in customer service, digital media, and data analysis. Skilled in managing social media accounts, creating engaging visual content, and supporting administrative operations in fast-paced environments. Demonstrated ability to effectively communicate with diverse teams and clients, gained through experience working at a pediatric dental office and contributing to media and branding projects. Currently pursuing a degree with interests in finance and media communication, combining analytical thinking with creative problem-solving. Highly organized, eager to learn, and committed to delivering quality results in both team and independent roles.
Overview
4
4
years of professional experience
Work History
Receptionist/Marketing and Social Media Coordinator
Jerry Ashrafi DMD MA PLLC
03.2024 - Current
- Social Media Management: Managed and maintained the office's social media pages, ensuring regular and engaging content to connect with patients and their families
- Graphic Design: Created visually appealing graphics for social media, newsletters, and in-office displays to enhance patient engagement and communication
- Payment Oversight: Handled payment processing, ensuring accurate and timely transactions, and addressing any billing inquiries from patients
- Infographic Creation: Designed informative infographics to educate patients and parents about dental procedures, oral hygiene, and office policies
- Innovation and Improvement: Developed and proposed new ideas to improve office operations and patient experience, fostering a positive and welcoming environment
- Marketing and Outreach: Contacted potential partners and organizations to increase the office's visibility and attract new patients through strategic marketing initiatives
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Office Manager
Broadway Dental
12.2023 - 02.2024
- Facilitate financing applications for patients requiring assistance with payment plans
- Supervise daily operations and assist in managing staff performance
- Create and maintain commission-based payroll spreadsheets for staff
- Conduct research on marketing companies to improve office visibility and profitability
- Oversee the hiring process for hygienists, doctors, and front desk personnel, including job postings, screening applicants, and conducting interviews
- Coordinate training programs for new hires and ongoing staff development
- Manage financial transactions, including handling insurance claims submissions
- Ensure compliance with regulations and office policies
- Created posts for social platforms to market our newest technology
- Monitored social media platforms/ engagement with clients and patients
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Treatment Coordinator
Broadway Dental
04.2022 - 12.2023
- Greet patients, answer phone calls, and manage front desk operations
- Coordinate treatment plans and schedule appointments for patients
- Assist in the preparation of financial estimates and discuss payment options with patients
- Handle insurance verification and claims processing
- Close All on 4 cases and other high-value treatment plans, exceeding $2 million in closed cases
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
Production Assistant/Script Supervisor
Alphabet City Films
10.2021 - 08.2022
- Worked behind the scenes on sets of various productions, including one with Edward Tricomi
- Consistently supported in various stages of development/ pre- production, production and post- production
- Managed lighting and communicated needs to crew for smoother transitions during projects
Education
Trade school - Film
Film Connection
07.2022
Bachelor of Arts - Economics
Hunter College
New York, NY07-2026
Skills
- Organization skills
- Data entry
- Python scripting
- Adobe photoshop proficiency
- Social media content development
- Google workspace proficiency
- Problem-solving
- Friendly, positive attitude
- Sales pitches
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Receptionist/Marketing and Social Media Coordinator
Jerry Ashrafi DMD MA PLLC
03.2024 - Current
Office Manager
Broadway Dental
12.2023 - 02.2024
Treatment Coordinator
Broadway Dental
04.2022 - 12.2023
Production Assistant/Script Supervisor
Alphabet City Films
10.2021 - 08.2022
Trade school - Film
Film Connection
Bachelor of Arts - Economics
Hunter College
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