Chloe Rankin
Chadron,NE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Sales Associate
Ace Hardware
06.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Student Ambassador
Chadron State College
12.2021 - 11.2023
- Increased student engagement by organizing and leading campus tours for prospective students and their families.
- Enhanced university reputation by representing the institution at various events.
- Improved communication between students and university staff by serving as a liaison to address concerns and provide feedback.
- Assisted in boosting enrollment numbers by providing personalized support to incoming students during orientation activities.
Customer Service Representative
Farmers Insurance
05.2020 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information regarding insurance policies.
- Streamlined calls and customer questions for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer payments using various payment methods such as credit/debit cards, cash, checks, and electronic transfers.
Education
Bachelor of Arts - General Business
Chadron State College
Chadron, NE05.2024
Skills
- Payment Processing
- Client Account Management
- Customer Service
- Problem-Solving
- Meeting deadlines
- Interpersonal Communication
Timeline
Sales Associate
Ace Hardware
06.2023 - Current
Student Ambassador
Chadron State College
12.2021 - 11.2023
Customer Service Representative
Farmers Insurance
05.2020 - 03.2022
Bachelor of Arts - General Business
Chadron State College
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