Chloe Rembert
Southfield
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, room arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
4
4
years of professional experience
Work History
Hostess
No. Six Prime
01.2023 - Current
- Maintained knowledge on current and updating menu items
- Gave suggestions and increased sales.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
Bartender
No. Six Prime
01.2023 - Current
- Handcrafted cocktails, martinis, and mixed drinks
- Provided clean work and eating environment
- Memorized different drink combinations and profiles to assist customers and improve
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
Front Desk Agent
Spring Hill Suites
12.2022 - 01.2023
- Maintained a hospitable environment
- Utilized town knowledge to accommodate guest needs
- Kept accounts in balance and ran daily reports to verify totals.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Guest Advocate
Target
09.2021 - 03.2022
- Trained new hires, provided solutions to customers and coworkers
- Counted and handled money.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Sales Associate
Tj Maxx
11.2019 - 11.2021
- Improved customer shopping experience by providing a clean environment and utilized product knowledge to assist customers
- Trained new employees and passed on pristine knowledge of the store
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Generated new sales leads to achieve and exceed monthly sales goals
Event Planner
Charles H. Wright Museum
06.2019 - 08.2019
- Performed event coordination for larger parties and gatherings.
- Corresponded with clients to answer questions and resolve issues and fulfill desires of customers.
- Utilized sales skills to gain clientele
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Designed and implemented efforts to publicize events and promote sponsorships.
Education
Diploma -
Southfield High School for the Arts and Technology
Culinary Arts
Dorsey College
Roseville, Miundefined
Skills
- Skilled Collaborator
- Action-oriented
- Self-disciplined
- Inter/intrapersonal communication skills
- Organization and planning skills
- Effective Cross Functional Communicator
- Solution Oriented
- Committed High Achiever
- Time Management
- Self Motivated
- Computer Skills, Microsoft (Word and Excel)
- Fast typing skills
Timeline
Hostess
No. Six Prime
01.2023 - Current
Bartender
No. Six Prime
01.2023 - Current
Front Desk Agent
Spring Hill Suites
12.2022 - 01.2023
Guest Advocate
Target
09.2021 - 03.2022
Sales Associate
Tj Maxx
11.2019 - 11.2021
Event Planner
Charles H. Wright Museum
06.2019 - 08.2019
Diploma -
Southfield High School for the Arts and Technology
Culinary Arts
Dorsey College
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