Chloe Rice
Surprise,AZ
Summary
Results-driven Shift Leader with expertise in staff training, operational coordination, and guest service excellence. Demonstrates effective communication and teamwork in high-pressure environments. Proven skills in coaching, workflow optimization, and cash handling to enhance customer satisfaction and team productivity. Adaptable leader committed to business success and continuous professional development.
Overview
3
3
years of professional experience
Work History
Team Member
Swig
Peoria, Arizona
06.2026 - Current
- Ensuring customers have the best experience
- Taking orders via a POS system
- Executed drink orders and adhered to leadership instructions consistently.
- Active listening to customers and coworkers alike
- Communicated clearly with team to improve collaboration.
- Collaborated with team members on all job responsibilities.
- Restocked cups, lids, syrups, and ice for fast drink service.
- Assembled snacks and add-ons following Swig quality and presentation standards.
- Followed Swig service routines to maintain speed, accuracy, and positive guest experience.
- Completed tasks efficiently and requested feedback from lead to ensure quality.
- Sought opportunities to exceed job expectations.
- Operated the register and handled payments according to Swig store procedures.
- Prepared custom drinks using Swig menu recipes and beverage station tools.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning window counter
- Supported assembly line operations to maintain production flow.
- Reviewing and rating all new products to give the best advice for inquiring customers
- Built and maintained working relationships with peers and upper management.
Shift Lead
Dutch Bros
Surprise, Arizona
01.2024 - 05.2026
- Deposit/tills/disperse tips/post shift review post
- Training new employees
- Sending out Distributed shift updates to team members to set expectations for the day to the crew on that shift to encourage them, get them set up for what to expect that day, highlight a specific goal for the shift and encourage communication between the crew members
- Make/send out a personalized lineup to ensure efficiency throughout the 6-hour time block; being sure to take into account if it was going to be a busier/slower shift and therefore putting the baristas where they are the most skilled/could use improvement in accordance with the busyness of the shift
- Encouraged crews throughout shifts by praising performance and promoting high standards for speed, quality, and service
- Awareness of how to manage the flow of the shift; when to run out drinks if they are done before the car gets to the window, going outside and helping the person taking orders if the line is too long, putting ourselves in positions where we can be expendable enough to hop on/off to help the station that needs the most help, switching the lineup before/during/after shift to ensure the efficiency of the “assembly line”, staying on top of summer heat/bad weather rotations to prioritize the safety of the crew
- Mediated between escalated customers and baristas in absence of managers to resolve conflicts and maintain service standards
- Communicating to the managers when something out of the ordinary, dangerous, or in any way concerning has happened
- Provided performance feedback to employees to improve service standards employees when their actions did not meet the standards and logged the conversation for managers to see how the talk went and how receptive the baristas were
- Making sure customers leave as happy as possible and encouraging the crew to uphold the standard regardless of job title
- Developed baristas' skills for career advancement within dutch bros, emphasizing growth opportunities and progression to lead or assistant roles
- Strove to have a low timer and high OPH
- Acted as a mediator between the baristas and the managers when managers weren’t readily available
- Very knowledgeable in the company policies, drink recipes, and promotions to give accurate information to customers and pass it on to baristas so the information(and drinks) were consistent.
- Supervised barista shift operations in Dutch Bros drive-thru
- Trained baristas on drink builds and customer service standards
- Facilitated clear communication among team members to promote a positive work environment.
- Conducted briefings to align team on daily objectives and operational updates.
- Delivered exceptional service to enhance customer experiences and foster loyalty.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Motivated team members to achieve daily goals and maintain high performance standards.
- Coordinated shift activities to ensure efficient operations and optimal team collaboration.
- Managed cash handling and balanced register drawers during shifts
- Coordinated opening and closing tasks for Dutch Bros café operations
- Monitored drive-thru flow and supported fast customer order processing
- Enforced food safety and cleanliness standards across service areas
- Resolved customer concerns with calm, friendly communication
- Supported team schedules and shift handoffs with clear communication
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Guided and supported team members to enhance collaboration.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised staff during shift changes and ensured transition went smoothly.
- Ensured that all safety protocols were followed at all times.
- Upheld company standards and compliance requirements for operations.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
Education
High School Diploma -
Willow Canyon High School
Surprise, AZ05-2023
Some College (No Degree) - Medical Assisting
Pima Medical Institute
Phoenix, AZ10-2026
Some College (No Degree) - Forensic Psychology
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZSkills
- Beverage preparation
- Order preparation
- POS systems
- Food safety standards
- Quality assurance
- Safety
- Operational efficiency
- Upselling techniques
- Complaint resolution
- Guest service
- Team motivation
- Collaboration and teamwork
- Shift leadership
- Staff training
- Problem-solving
- Daily operations report
- Shift coordination
- Shift planning
- Task prioritization
- Workflow optimization
- Performance tracking
- Cash handling
- Attention to detail
- Organizing workstations
- Equipment troubleshooting
- Policy enforcement
- Creativity and innovation
- Product knowledge
- Information sharing
- Relationship building
- Active Listening
- Clear communication
- Dependable
- Adaptability and flexibility
- Staff training
- Decision-making
- Ongoing development
- Professionalism
- Role modeling
- Team building
- Mentoring
- Diplomatic
- Service standards adherence
- Willingness to learn
- Positive mindset
- Staff engagement
- Following instructions
- Goal tracking
- Shift checklists
- Staff engagement
- Service standards adherence
- Goal tracking
- Shift planning
- Shift checklists
Timeline
Team Member
Swig
06.2026 - Current
Shift Lead
Dutch Bros
01.2024 - 05.2026
High School Diploma -
Willow Canyon High School
Some College (No Degree) - Medical Assisting
Pima Medical Institute
Some College (No Degree) - Forensic Psychology
Maricopa Community Colleges, Estrella Mountain Community College