Chloe Rivest
Milford,PA
Summary
Dynamic and compassionate professional with a strong work ethic, recognized for enhancing guest relations at Woodloch Pines Resort. Proven ability to resolve conflicts swiftly while maintaining high customer satisfaction. Efficient under pressure, consistently delivering exceptional service and fostering collaborative team environments to drive repeat business and positive experiences.
Overview
6
6
years of professional experience
Work History
Social Staff
Woodloch Pines Resort
03.2019 - Current
- Organized and performed games and other activities for people of all ages.
- Developed and maintained positive relationships with guests for satisfaction.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.
- Maintained pristine cleanliness in common areas, contributing to positive guest reviews.
- Reduced risks by maintaining clean and organized work environment.
Rehabilitation Technician
Wayne Memorial Hospital
01.2023 - 04.2023
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with patient transfer and ambulation.
- Kept accurate records of patients' care, condition, and progress.
- Used company software and databases to maintain records of services performed and patient conditions.
- Promoted patient safety by closely monitoring vitals, reporting abnormal findings to nursing staff.
- Supported patients during physical therapy sessions, providing encouragement and motivation for continued progress.
- Established collaborative relationships with patients through consistent and meaningful communication.
Server
Another Broken Egg Cafe
05.2022 - 12.2022
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
No Degree - Health Sciences
Lackawanna College
Scranton, PA05-2027
High School Diploma -
Wallenpaupack Area High School
Hawley, PA06-2020
Skills
- Compassionate
- Efficient under pressure
- Attention to detail
- Self-awareness
- Cooperative
- Analytical thinking
- Client advocacy
- Conflict resolution
- Guest relations
- Strong work ethic
- Exceptional customer service
- Reliable team player
Timeline
Rehabilitation Technician
Wayne Memorial Hospital
01.2023 - 04.2023
Server
Another Broken Egg Cafe
05.2022 - 12.2022
Social Staff
Woodloch Pines Resort
03.2019 - Current
No Degree - Health Sciences
Lackawanna College
High School Diploma -
Wallenpaupack Area High School
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