Chloe Robinson
Summary
I have done different types of jobs but all include customer service. I love helping others and meeting customers standards. I believe I have strong communication, and listening skills. I love being a leader and solving problems.
Overview
6
6
years of professional experience
Work History
Scheduling Representative
Robra Solutions
09.2023 - 04.2024
- Provided exceptional customer service while addressing inquiries related to appointments, rescheduling requests, or general information on services offered.
- Improved customer satisfaction with timely appointment confirmations, reminders, and rescheduling as needed.
- Managed high-volume scheduling demands by prioritizing tasks according to urgency and resource availability.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
Merchandiser
Live Nation Merchandise
05.2021 - 12.2023
- Maintained accurate records
- of all merchandise transactions including receipts, invoices, orders, discounts.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Cleaned and organized display cases, shelves and aisles.
- Monitored stock to maintain sufficient quantity of featured product.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Bather/groomer
Happy Tails Pet Lodge
03.2021 - 10.2023
- I worked with pets and customers
- I scheduled appointments for boarding, baths and grooming
- I met the customers satisfaction
- I answered phone calls, dealt with billing and payments, and also got to have tons of furry friends as well as new friendships with the community
- I'm very patient and outspoken which is very important in a customer service and grooming industry
Pharmacy Assistant
CVS Pharmacy
01.2020 - 08.2021
- Scanned items and checked pricing on cash register for accuracy.
- Completed daily paperwork associated with filling prescriptions accurately.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Organized and maintained patient profiles in the computer system.
- Greeted customers to determine wants or needs.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
Server
Ukulele Brands
08.2018 - 10.2020
- I learned great customer service, and making my customers happy
- Organization is key and sanitization, answering phone calls and communication
- I also was part of a team, I was the person that always started meetings or built our team stronger
Education
4 years - vet assistant
Hernando High School
08.2020
Skills
- Active Listening
- Flexibility and Adaptability
- Microsoft Office Word
- Microsoft PowerPoint
- Leadership and Teamwork
- Critical thinking and problem solving
- Self-motivation
- Creativity
- Decision Making
- Problem Solving
- Time Management
- Teamwork
- Leadership
- Communication
- Effective Time Management
- Ability to Multitask
- Fast Learner
- Leadership Skills
- Customer Service
- Multitasking Skills
- Excellent Communication Skills
- Customer service
- Communication skills
- Organizational skills
- Problem solving
- Data entry proficiency
- Appointment scheduling
- Follow-up skills
- Strong work ethic
Timeline
Scheduling Representative
Robra Solutions
09.2023 - 04.2024
Merchandiser
Live Nation Merchandise
05.2021 - 12.2023
Bather/groomer
Happy Tails Pet Lodge
03.2021 - 10.2023
Pharmacy Assistant
CVS Pharmacy
01.2020 - 08.2021
Server
Ukulele Brands
08.2018 - 10.2020
4 years - vet assistant
Hernando High School
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