Chloe Robinson
Rogers,MN
Summary
Assistant General Manager with eight years of progressive experience in the food service industry and six years in supervision and management. Proven track record of enhancing guest experiences while driving sales growth and achieving controllable profit gains through effective P&L ownership, team development, and a commitment to operational excellence. Expertise in cultivating high-performing teams, minimizing turnover, managing costs, and creating memorable moments for guests in fast-paced environments. Passionate about fostering a culture of excellence that inspires both staff and customers.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Caribou Coffee
03.2023 - Current
- Partner with the General Manager to oversee daily operations, drive team performance, and contribute to the company’s mission of creating “day-making experiences that spark a chain reaction of GOOD.”
- Develop and coach a team of 15-20 baristas and shift leaders through hiring, training, and daily coaching.
- Deliver exceptional guest experiences by maintaining ServSafe compliance, executing speed-of-service standards, and resolving escalated concerns in real time.
- Own P&L accountability: monitored sales forecasts, control labor costs, minimize waste/shrinkage, and drive controllable profit improvements.
- Manage inventory, cash handling, opening/closing procedures, and community engagement events to strengthen brand presence.
- Collaborate with the General Manager to achieve 15.6% positive controllable profit over plan.
- Maintain a low turnover rate of 36.9% by ensuring team satisfaction and inclusive workplace culture.
- Contribute to refinement of processes to reduce store waste, leading to less than 1% waste on a plan of 3%.
Area Supervisor
Kohl’s
03.2022 - 03.2023
- Collaborated with teams of associates across multiple departments to achieve operational goals, execute promotional events and seasonal setups effectively, and enhance customer satisfaction.
- Partnered with store leadership on truck unload, stockroom organization, and replenishment processes.
- Ensured compliance with company standards in visual merchandising and store layout execution.
- Streamlined processes for inventory replenishment, reducing stock discrepancies and improving accuracy.
- Provided constructive feedback to team members on their performance, supporting professional development goals.
Assistant General Manager
Caribou Coffee
12.2017 - 03.2022
- Started as a Team Member in 2017, progressing to a Shift Leader in 2019, and Assistant General Manager in 2020.
- Actively coached and gave feedback to Team Members to ensure they are bringing the best DOING and BEING to their role.
- Trained and coached new Team Members on drink SOP, POS systems, guest service standards, and Caribou’s “day-making” culture.
- Supported new Team Members by modeling best practices in drink craftsmanship, speed of service, and genuine guest connection during peak hours.
- Quickly resolved order errors and guest concerns with recoveries, turning potential complaints into positive reviews and repeat visits.
- Prepared and served espresso beverages, blended drinks, and food items for guests while maintaining Caribou’s quality and recipe standards.
Crew Trainer
Dairy Queen Grill & Chill
05.2016 - 07.2017
- Performed under pressure in a high-volume restaurant, including moving and responding quickly for long periods of time.
- Trained new crew members on operational procedures and customer service standards.
- Oversaw daily shift operations to ensure adherence to quality and safety protocols.
- Maintained a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working environment.
- Assisted the management team with training and coaching Team Members to build a highly skilled and productive team.
Education
Bachelor of Science - Marketing
St. Cloud State University
St. Cloud, MN08.2023
Associate of Science - Business Emphasis
Anoka-Ramsey Community College
Coon Rapids, MN06.2020
Skills
- Cross-functional team management
- Guest relationship management and retention
- P&L analysis and maintenance
- Recruiting and hiring
- Team building and motivation
- Leadership training
- Inventory control
Timeline
Assistant General Manager
Caribou Coffee
03.2023 - Current
Area Supervisor
Kohl’s
03.2022 - 03.2023
Assistant General Manager
Caribou Coffee
12.2017 - 03.2022
Crew Trainer
Dairy Queen Grill & Chill
05.2016 - 07.2017
Bachelor of Science - Marketing
St. Cloud State University
Associate of Science - Business Emphasis
Anoka-Ramsey Community College