Chloe Schroder
Muskogee
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Accounts Specialist
Western Finance
04.2025 - Current
- Adhered to standards of policy and service.
- Completed routine and complex account updates to resolve problems.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Informed customers of promotions to increase sales productivity and volume.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Examined customer loan applications for loan approvals and denials.
Server
Golden Corral Buffet and Grill
11.2024 - 04.2025
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Snack Bar Attendant
Green Country Lanes
03.2024 - 11.2024
- Responded to customer complaints to help resolve issues.
- Monitored inventory and notified management of deficiencies or shortages.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Maintained clean, organized workspace according to operational standards.
Branch Manager
Courtesy Loans
08.2022 - 06.2024
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Complied with regulatory guidelines and requirements.
Server Trainer
Bricktown Brewery
03.2022 - 09.2022
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Monitored new server performance and offered continuous support throughout training period.
- Utilized effective communication techniques to support server learning and comprehension.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Teller
American Bank of Oklahoma
08.2021 - 03.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Cashier
Fuelsmart
02.2019 - 03.2022
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
Education
No Degree - General Studies
Connor State College
Muskogee, Ok High School Diploma -
Muskogee High School
Muskogee, Ok 05-2018
Skills
- Comprehensive due diligence
- Debt recovery management
- Relationship building and management
- Experience with Oklahoma court processes
- Service excellence
Timeline
Accounts Specialist
Western Finance
04.2025 - Current
Server
Golden Corral Buffet and Grill
11.2024 - 04.2025
Snack Bar Attendant
Green Country Lanes
03.2024 - 11.2024
Branch Manager
Courtesy Loans
08.2022 - 06.2024
Server Trainer
Bricktown Brewery
03.2022 - 09.2022
Teller
American Bank of Oklahoma
08.2021 - 03.2022
Cashier
Fuelsmart
02.2019 - 03.2022
No Degree - General Studies
Connor State College
High School Diploma -
Muskogee High School
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