Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Shoemaker

Edmonton

Summary

Accomplished Program Manager with a proven track record of , excelling in strategic planning and team leadership. Leveraged problem-solving and project management skills to enhance program outcomes by 30%, fostering strong stakeholder relationships and driving cross-functional team success. Expert in regulatory compliance and operational efficiency, committed to delivering high-quality results. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

22
22
years of professional experience

Work History

Program Manager

Nurse Next Door
02.2014 - Current
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Identified program obstacles and communicated possible impacts to team.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Optimized resource allocation, effectively balancing priorities and managing competing demands.
  • Built teams to address project goals and objectives for multiple projects.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Delivered high-quality results by setting performance metrics and monitoring progress against targets.
  • Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Streamlined communication channels for efficient collaboration among team members and stakeholders.
  • Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.

Project Coordinator

Independent Counselling Enterprises
10.2007 - 02.2014
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Created job files for each project and maintained current data in each file.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Responded to requests for information on materials to inquiring parties.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.

Community Support Worker

Catholic Community Services
08.2002 - 10.2007
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
  • Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
  • Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
  • Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
  • Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
  • Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
  • Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
  • Conducted thorough assessments to identify areas of need, devising targeted interventions for maximum impact.
  • Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
  • Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
  • Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
  • Promoted mental health awareness within the community through educational workshops and presentations at local events.
  • Offered compassionate care during transitional periods such as housing changes or medical emergencies, providing stability amid uncertainty.

Education

Bachelor of Social Work - Social Work

Norquest College
Edmonton
05.2002

Skills

  • Problem-Solving
  • Project Management
  • Detail Oriented
  • Strategic Planning
  • Team leadership and direction
  • Project Coordination
  • MS Office Applications
  • Policy and procedure improvements
  • Program Leadership
  • Training and Development
  • Data Collection & Research
  • Work Planning and Prioritization
  • Team Management
  • Operations Management
  • Stakeholder Communications
  • Relationship Building
  • Public Speaking
  • Scheduling and Planning
  • Budgeting and Resource Management
  • Cross functional Team Builder
  • Partnership Development
  • Program Reviews
  • Quality Assurance
  • Performance monitoring
  • Change Management
  • Multi-operations Management
  • Project Lifecycle
  • Community Outreach
  • Documentation proficiency
  • Cost Management
  • Scope Management
  • Remote Team Management
  • Personnel Management
  • Cultural Sensitivity
  • Risk Analysis and Management
  • Budget Development
  • Vendor Management
  • Quality Assurance Evaluation
  • Regulatory Compliance

Timeline

Program Manager

Nurse Next Door
02.2014 - Current

Project Coordinator

Independent Counselling Enterprises
10.2007 - 02.2014

Community Support Worker

Catholic Community Services
08.2002 - 10.2007

Bachelor of Social Work - Social Work

Norquest College

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Chloe Shoemaker